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Customer Service & Inside Sales Representative - Truex
Truex,-Inc.
- Pawtucket, Rhode Island, United States
- Pawtucket, Rhode Island, United States
Über
Job Category : Customer Service
Requisition Number
Requisition Number : CUSTO004549
Locations
Showing 1 location
Address : Truex Incorporated 300 Armistice Blvd Pawtucket, RI 02861, USA
Description
We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
Prepare quotes and process customer orders accurately using our ERP system
Provide solutions to customers and answer complex questions on products and services
Resolve customer concerns and escalated issues when necessary
Track and manage orders and follow-through to ensure timely and accurate fulfillment
Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
Coordinate and communicate with the manufacturing team regarding production and ensure timely shipment of orders
Manage and grow existing accounts as well as prospect for new business
Content creation and manage social media and online reputation functions
Education and/or Work Experience Requirements
1–3 years of customer service or sales support experience preferred
Strong verbal and written communication skills
Proficient in Microsoft Office and customer management systems
Ability to multitask and prioritize effectively
Strong problem‑solving and organizational skills
Positive attitude and team‑oriented mindset
Work Schedule & Pay
Hourly position; overtime may be required based on business needs
Typical schedule: Monday – Friday, standard business hours
Compensation based on experience and qualifications
Preferred Skills
Experience in a manufacturing or distribution environment
Physical Requirements
Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 25 lbs
Ability to sit and work at a computer for extended periods
Must be able to talk, listen and speak clearly on the telephone
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Sprachkenntnisse
- English
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