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Mobile Branch Member Service Rep
Kids for the Future
- Ohio, Illinois, United States
- Ohio, Illinois, United States
Über
Represent the credit union in the community by participating in outreach efforts, including events, schools, businesses, and nonprofit organizations. Assist with mobile branch operations, including scheduling visits, promoting services, and providing member support on-site. Support initiatives that increase access to credit union services in underserved or remote areas through mobile branch engagement. When not assigned in mobile branch, travel between branches as needed to cover the teller line. Answer questions about products and services and resolve problems that are within authority to resolve. Refer problems that are beyond authority to supervisor, along with recommended solution. Identify cross-sell opportunities and cross-sell products and services to members. Receives and processes member financial transactions in a mobile branch setting, including deposits, transfers, withdrawals, loan payments, and wire transfers. Assists members on-site with check orders, money orders, and other financial services, often in non-traditional or remote locations where access to banking is limited. Balances cash drawer and daily transactions. Assist in dual control tasks. Ensure that appropriate records are maintained and required reports are prepared. Acts as liaison between members and departments. Keep informed of the latest changes in consumer protection laws, current credit union policies and procedures, rate changes, and credit union issues. Duties may include balancing ATM, Credit Card transactions, Instant Issue Debit cards, and Credit cards. Perfo rms other related duties as assigned. Requirements
Candidates must be detail oriented. Candidates must possess strong written and oral communication skills. Ability to handle and count cash accurately. Ability to multi-task and balance a drawer daily. High school diploma or GED required. 1 year of cash handling/customer service experience preferred. Ability to maintain a high level of confidentiality. Work Schedule
Full-time position with availability during all branch hours, including Saturdays. May be required to open or close the branch. Flexibility to travel to alternate branches when business needs arise. EEO Statement
SFCU is an equal opportunity employer. It is the policy of SFCU to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, creed, gender, marital status, sexual orientation, national origin, or citizenship, age, genetic predisposition or carrier status, gender identity or expression, disability, military or veteran status, sexual or reproductive health decisions, traits historically associated with race and/or any other status or characteristic protected by law. Summary
Here at SFCU we define our culture as one of GROWTH. Growing our
member , growing our
employee , and growing our
organization . This position allows the right candidate to gain a unique perspective of our membership and knowing those we serve. It is a great opportunity to build foundational skills only gained from a front-line position as you create a member experience in every transaction. We are seeking a candidate that is motivated by learning and is looking to work in our Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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