Event Sales Manager
Gale Hotel Miami
- Miami, Florida, United States
- Miami, Florida, United States
Über
Job Title: Event Sales Manager – Restaurants & F&B
Reports To: General Manager
FLSA Status: Exempt
SUMMARY The Event Sales Manager of Restaurants & F&B is responsible for driving private dining and group event sales across the hotel’s restaurants and banquet outlets. This role focuses exclusively on generating revenue through F&B focused events, such as private dinners, receptions, social gatherings, and corporate dining experiences. The ideal candidate is a proactive seller with strong hospitality experience, excellent client relationship skills, and a deep understanding of food & beverage operations.
RESPONSIBILITIES
Proactively generate private dining and F&B event business through outbound sales, networking, and responding to inquiries
Conduct site tours, create proposals, and manage the full sales cycle for restaurant-based and banquet F&B events
Build and maintain strong relationships with corporate clients, event planners, and local businesses
Collaborate with restaurant managers, chefs, and banquet staff to plan and execute seamless, high-quality events
Stay informed on restaurant menus, beverage programs, seasonal offerings, and promotional events
Prepare detailed event orders (BEOs) and ensure all event details are communicated to operations teams
Achieve or exceed monthly and annual F&B event sales targets and revenue goals
Maintain accurate client records, event details, and pipeline activity in the CRM or booking system
Represent the hotel and its dining venues at local networking events, trade shows, and marketing functions
Ensure excellent client service throughout the planning process, event execution, and post-event follow-up
Be present during key events to oversee execution, ensure client satisfaction, and serve as the main point of contact
Work closely with F&B operations teams on-site to troubleshoot issues, support service flow, and ensure event details are followed
Provide day‑of coordination for private dining and banquet events, ensuring a smooth experience for both guests and staff
Liaise with the Accounting department to ensure all charges are accurate and properly processed
Perform other duties and special projects as assigned by management
QUALIFICATIONS
2 –3 years of experience in event sales, private dining sales, catering sales, or similar hospitality roles
Strong understanding of restaurant and food & beverage operations
Proven track record of meeting or exceeding sales targets in a fast‑paced environment
Excellent written and verbal communication skills, including proposal writing and client presentations
Exceptional organizational and time management abilities with strong attention to detail
Ability to build and maintain client relationships and deliver outstanding customer service
Proficiency in CRM systems and booking platforms (e.g., OpenTable, Tripleseat, SevenRooms, or similar)
Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Ability to work a flexible schedule, including evenings, weekends, and holidays based on event needs
Professional demeanor with strong problem‑solving skills and the ability to think quickly on‑site
Bachelor’s degree in Hospitality, Business, or a related field is preferred but not required
LANGUAGE SKILLS
Excellent verbal and written communication skills in English and Spanish (preferred).
REASONING ABILITY
Ability to analyze client needs and translate them into customized event solutions
Demonstrated skill in problem‑solving and conflict resolution, especially under time‑sensitive or high‑pressure conditions
Ability to make sound decisions independently while aligning with company policies and guest expectations
Capable of prioritizing tasks and managing multiple events or leads simultaneously
Strong judgment and discretion when handling sensitive client information or service issues
Ability to quickly adapt to changing circumstances, last‑minute client requests, or operational challenges during events
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to stand and walk for extended periods during site tours and event execution
Must be able to lift and carry materials such as event binders, marketing collateral, or small décor items (up to 25 lbs)
Occasional bending, reaching, and lifting during event setup or walkthroughs
Comfortable working in a fast‑paced, high‑energy environment, including during evenings, weekends, and holidays
Ability to move between various areas of the hotel or venue, including dining rooms, banquet spaces, kitchens, and administrative offices
May require prolonged periods of sitting while working on a computer or conducting sales calls
Clear vision and hearing required for effective communication with clients and team members in person, over the phone, and via video conferencing
WORK ENVIRONMENT The Event Sales Manager primarily works in a professional office setting within the hotel but frequently moves between various areas of the property, including restaurants, banquet halls, kitchens, and event spaces. The role involves a combination of desk work, client meetings, and on‑site event coordination, often requiring flexibility to work evenings, weekends, and holidays to support events and client needs. The environment can be fast‑paced and dynamic, especially during peak event seasons, requiring the ability to manage multiple priorities while maintaining a high level of professionalism and customer service. Occasional travel within the hotel premises and attendance at off‑site networking or promotional events may also be necessary.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.
The candidate for this position is an at‑will employee and subject to termination with or without cause or notice.
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Sprachkenntnisse
- English
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