Inside Sales Support
SIERRA PACIFIC INDUSTRIES
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
Über
Responsibilities
Work with customer service manager and leaders to ensure proper customer service is being delivered
Communicate and coordinate with internal departments
Partner with the sales team to meet and exceed customer’s service expectations
Provide feedback to the company regarding service failures or customer concerns
Assist customers with questions and concerns while providing accurate answers and responses
Inform potential/existing customers about products and services
Handle returns or complaints while recording details of inquiries, comments or complaints
Provide timely and accurate information to incoming customer order status and product knowledge requests
Process customer orders, changes, and returns according to established department policies and procedures
Provide pricing and delivery information
Qualifications
6 months’ prior customer service experience preferred
Knowledge of window products, window quoting systems, and AS400 is a plus
Excellent verbal and written communication skills with emphasis on professionalism
Proficient in Microsoft Outlook, Word, and Excel
High regard for accuracy
Dependable, self-motivated, and organized
Benefits We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.
The general wage range for this position at Sierra Pacific Industries is from $21 and $28 per hour, depending on relevant work experience, skill, knowledge, and/or education.
Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.
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Sprachkenntnisse
- English
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