Program Manager (6/22)

Job Location: Tallahassee, FL

Job Duration: 1 year contract (plus extensions)

Job Overview: The Program Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Develop and execute change management strategies and plans to maximize employee adoption while minimizing resistance.
• Carry out change impact assessments that include stakeholder identification, impact analyses, and change readiness evaluations.
• Apply structured change management methodologies and tools to design stakeholder engagement, communications, and learning strategies.
• Generate key deliverables, including but not limited to, communication plans, coaching plans, training plans, resistance management plans, and readiness analyses.
• Translate the implications of system and process transformations into actionable activities.
• Collaborate with various business areas to ensure consistency in adoption.
• Create and manage a comprehensive stakeholder engagement plan to anticipate and mitigate resistance.
• Identify potential risks, conduct an analysis, and prepare risk mitigation tactics.
• Develop, execute, and monitor the program communications plan, ensuring timely execution.
• Coach executive leadership, stakeholders, and learning and development staff to facilitate successful organizational changes.
• Establish processes for communication preparation, channel utilization, review, and distribution.
• Advocate for activities that promote user education and adoption of new services and technologies.
• Formulate and implement the program's training/learning plan.
• Gauge success by identifying and evaluating Customer Experience and Satisfaction metrics.
• Track the timely execution of all OCM-related project deliverables.
• Provide coaching and mentorship to other team members.
• Perform other duties as assigned.

Required Experience:

• Minimum of five years of recent experience in organizational change management, communications, and learning improvements, with a focus on leading enterprise-level process improvement projects.
• Solid project management skills and familiarity with project management tools such as MS Project.
• Deep understanding of change management principles and methodologies.
• Ability to adapt to and work effectively in ambiguous situations, resilience/tenacity, propensity to persevere.
• Excellent verbal/written communication, problem-solving, and decision-making skills; a customer service and teamwork-oriented approach.
• Demonstrated ability to influence, mentor, and be a reliable source of knowledge for less experienced team members.
• Prior experience working with technical IT teams and business users.
• Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, and five (5) years of equivalent work experience.