Restaurant Manager

North Beach Social is a fun, interactive, fast-paced casual dining restaurant. We are best known as a live music venue, kidand dog-friendly, and having the best atmosphere around! From the staff to our guests, we radiate good times and great vibes.

Our Front-of-House Managers help to lead all aspects of our business. Ultimately, they ensure that our restaurant runs smoothly and customers have a pleasant dining experience. This strong team works to lead by example and is a supportive resource for our staff in our fast-paced environment. An awareness of how both the front and back of the house operate is essential so you can collaborate effectively with all your team members.

Opening & Closing

• Financial/cash handling
• Operational, administrative tasks
• Facilities/Health Department checks
• Oversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standards

Floor Management

• Frequent decision-making and troubleshooting
• Maintaining proper flow of service (at the door, on the floor, and at expo)
• Providing support at the host stand throughout the shift
• Upholding service standards, product quality and cleanliness
• Clear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfaction
• Guest interaction? ensuring all guests enjoy the Great Southern Experience with great service and food quality and by cultivating relationships and resolving issues
• Training & Development
• Assisting in training of all FOH hourly team members based on standards determined by General Manager and Chief Operation Officer
• Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Directing and enforcing service standards
• Administering FOH hourly disciplinary action as needed, dictated by guidelines outlined in the company?s Performance Handbook
• Ensuring FOH staff has appropriate food, beverage, and service knowledge

Administrative

• Create and adjust staff schedules to meet restaurant needs
• Update all printed and digital menus based on product selection and availability
• Work with General Manager to set up a timeline and schedule for team-building events and food & beverage further education plans
• Order and maintain restaurant supplies, which include, but are not limited to, CGS, office supplies, petty cash, etc.
• Assist in managing customer service responses and leading all guest recovery efforts, including but not limited to online feedback, guest complaints, and immediate service recovery
• Additional managerial administrative responsibilities may be required as needed

Education & Experience

• Minimum 3 years experience in full-service, high-volume, high-end restaurant, hotel, or resort management
• Minimum 1 year in full-service, high-volume, high-end restaurant management
• High School Diploma or G.E.D.
• Preferred: B.A. in Hospitality Management

Knowledge, Skills & Abilities

• Detail-oriented and thorough.
• High-level customer service skills
• Ability to speak clearly and directly to customers and coworkers alike
• Full cycle project management: the ability to plan, organize, direct, and delegate
• Able to follow through and hold team members accountable
• Superior communication skills
• Proficient in Restaurant Financial Knowledge (P&L / Budget / Food & Labor Costs)
• Ability to remain calm and collected even in a busy environment
• Ability to perform consistent work to the highest of standards.
• Ability to operate various POS systems
• Ability to memorize and describe menu items

Physical Demands

• Standing for extended periods of time
• Continuous walking and movement
• Must be able to lift up to 50lbs

Working Conditions

• Fast-paced high, volume restaurant
• Indoor/Outdoor environment
• Exposure to a possibly noisy environment
• Exposure to extreme heat or cold depending on season and location

Work schedule

• 8 hour shift
• 12 hour shift
• Monday to Friday
• On call
• Weekend availability
• Holidays
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Referral program
• Employee discount
• Mileage reimbursement