Product Manager - Workforce Mgmt

Our client, an IT Services and Consultant company, is looking for a Product Manager - Workforce Mgmt for their New York City, NY / Hybrid location.

• Product Strategy & Vision:
• Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
• Empathy-Driven Discovery: Utilize deep Cognitive Empathy to conduct user research with store managers, regional leads, and associates.
• Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
• Labor Optimization & Compliance:
• Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
• Cross-Functional Leadership:
• Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
• Change Management & Adoption:
• Own the roll-out strategy for system updates.
• Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.

• Retail Floor Experience:
• You have worked inside retail stores (as an associate, team lead, or store manager).
• You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
• Product Management Expertise:
• 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
• Strategic Frameworks:
• Proven ability to own a domain using models like the Informed Captainmaking decisive, data-driven product choices while empowering cross-functional experts.
• Technical Fluency:
• Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
• Analytical Polish:
• Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities