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Referral Coordinator, Communications Center
Rochester Regional Health
- Rochester, New York, United States
- Rochester, New York, United States
Über
Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
Compliance. Ensure your work is compliant with all policies and procedures
Minimum Qualifications
Embraces a culture of customer-centric behavior and innovation critical to success in this role. Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Must be able to multitask, handling phone conversations with consumers while accurately.
Entering data in the computer while continuing to focus on the customer. Proficiency in use of computers.
Knowledge of terminology used by insurance/managed care health plans
Preferred Qualifications
Associates Degree preferred
Two (2) years customer service experience preferred, ideally in a health care setting. Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred. Prefer knowledge of function and relationships within a hospital environment
EDUCATION: LICENSES / CERTIFICATIONS:
CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM) PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE: $18.00 - $23.50 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Sprachkenntnisse
- English
Hinweis für Nutzer
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