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Job Description We are seeking a new team member who is ready to work with innovative technologies in a forward-thinking organization that is always pushing boundaries. You must be curious and take excitement in finding creative solutions that increase the value of final products so that end-users and stakeholders are excited about the results. You must have confidence and share the passion for innovation and making a difference for clients we serve. The ideal candidate has experience in external client-facing roles, as a business analyst, an implementation analyst, or as a client support analyst.
Responsibilities
Build and maintain strong client relationships as the primary point of contact for day-to-day operations, issues, escalations, and projects as a primary analyst.
Conduct requirements definition sessions, create entity relationship definitions, application and business workflow analysis and contribute to SDLC as needed.
Act as liaison between the client and technical staff – collaborating with scrum teams to analyze requirements and conveying technical information so that non-technical individuals can understand.
Participate in QA/UAT Testing processes as needed.
Coordinate client UAT efforts and manage issues log as needed.
Provide services such as troubleshooting, consultation, and education to clients on Aperia software products, industry trends, and best practices.
Act as a SME for your product line and conduct training sessions as appropriate.
Monitor client backend processes and work with appropriate teams to resolve issues in an extensive ETL environment.
Run data queries to aid in requirements gathering and client support.
Recommend options, new approaches, and initiatives as appropriate to ensure efficient use of the software platform for the client's needs.
Successfully engage in multiple initiatives simultaneously.
Qualifications
Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business, or equivalent technology degree/experience
2 + years of experience in a BA role with increasing responsibility
Excellent written and interpersonal communication skills
Strong attention to detail with a proactive mindset and a passion for continuous learning
Must be able to communicate effectively with diverse types of customers, employees, and various management levels both within Aperia, clients, and vendor organizations to identify and resolve system, network, software application, and customer service issues
Experience eliciting and documenting software requirements
Analytical skills, including a thorough understanding of how to interpret business needs and translate them into user friendly software and operational requirements to maximize value
Ability to formulate and execute test plans to ensure business needs are met
Software Project Management experience
QA use cases, QA testing, and Bug Tracking tools
Intermediate knowledge of project management practices and project life cycle phases
Understanding of the software development life cycle (SDLC) and Agile methodologies
SAFe methodology is a plus
Proficient using Office 365 products including SharePoint
Able to facilitate a large group of multidiscipline participants to agree on common objectives using facilitation techniques to brainstorm, reduce conflict, and identify solutions
Moderate SQL experience writing queries and data analysis
Proficiency in Azure Dev Ops is a plus
Previous programming experience and writing complex T-SQL queries is a plus
Previous programming experience in .NET, React, and API-centric code bases is a plus
Experience in the Financial or Electronic Payment Processing industry is a plus
Eligibility Requirements
Must be willing to submit to a background investigation and drug test as part of the selection process.
This position is not eligible for sponsorship.
Job Type
Full-Time
Schedule
Monday to Friday
Willingness to participate in late night calls periodically
Work Location
Health insurance
Health savings account
Vision insurance
401(k) matching
Life insurance
Paid time off
Parental leave
Disability insurance
Fitness membership
Volunteer time off
As set forth in Aperia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Sprachkenntnisse
- English
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