Site Manager

EXC Orchard Park NY - Orchard Park, NY 14127

Salary Range $80,000.00 - $140,000.00 Salary Position Type Full Time

Manages the operation of a satellite location/facility within Excelsior Orthopaedics footprint. Responsible for the day-to-day and strategic functions of the site through a range of administrative, clinical, and managerial functions. This role is ultimately responsible to ensure all facets of our Core Values are present in every patient and team member interaction.

• Manage all staff reporting to the site; ensure performance expectations are met; deliver performance conversation as needed
• Participate and/or manage the staffing schedule to ensure proper staffing levels not only at your site but all sites
• Work closely with physicians and mid-levels to ensure the proper level of clinical and clerical support is provided
• Work closely with human resources to interview, select, and train new staff
• Handle site-wide communication professionally and timely
• Coordinate facilities issues with landlord or in-house facilities team, as appropriate
• Review processes regularly and recommend improvements/changes that enhance patient satisfaction levels and/or increase team member job satisfaction
• Handle patient advocacy issues on site and coordinate resolution with Manager of Patient Advocacy
• Handle coordination of other services for patients and/or staff, such as billing, IT, inventory
• Work as part of the Operations Team
• Handle special projects as assigned

Job Qualifications

• 3 years leadership experience in a clinical setting OR a clinical degree + 5 years of leadership experience in a clinical setting
• BS degree in related field
• Proven demonstration of problem solving skills and techniques
• Proven effective communication across all levels of the organization