General Manager

Position Summary

Date:December 2025

Job Title:Restaurant General Manager

Classification:Full Time, Non-Exempt

Department:Operations

Reports To:Market Leader

Position Summary

Reporting to the Market Leader, the Restaurant General Manager (RGM) is responsible for protecting and delivering the Churchs Chicken Brand, to grow sales while maximizing the efficiency and profitability of the restaurant by exemplifying brand standards.

Essential Job Functions

Fully staff the store with quality people

Recruiting, hiring, and retaining all restaurant employees

Ensuring the entire team is certified according to the current training process

Creating a service-oriented culture

Promoting an environment of fun and teamwork

Evaluating performance and recommending salary increases

Recommending, approving, and administering disciplinary action, suspension, and/or termination

Developing and growing team members and future managers

Deliver the Ultimate Brand Experience to Everyone By:

Executing Churchs Chicken standards and using our processes and systems 100% of the time

Maintaining the facility and customer areas

Maintaining all equipment to operational and safety standards

Delivering only quality products to Churchs Chicken standards every time

Adhering to cleaning schedules and standards

Ensuring employees are in proper uniform

Ensuring a consistent service experience

Ensuring POP and signage is present and in the approved location

Achieve or exceed sales plan and build Customer Counts and Loyalty by:

Identifying and communicating sales goals (daily, weekly, year over year)

Ensuring the right people are in the right places according to projected / actual sales

Increasing customer count and check average, and maximizing capacity and customer value

Identifying and executing Local Store Marketing opportunities to attract new customers

Staying aware of local events; Understanding the stores current trade area and competition

Executing speed (speed with a smile) and service standards

Flawlessly executing marketing promotions and campaigns

Achieve or exceed profitability plan by:

Maintaining staffing levels to actual sales

Complying with labor laws

Accurately ordering and managing inventory to reduce waste and prevent theft

Ensuring cash handling procedures and standards are in place and followed

Performing cash audits and addressing identified issues

Executing safety and health standards

Minimizing R&M / Supplies and Services costs by managing service vendors efficiently

Achieving and communicating controllable cost targets

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)

KNOWLEDGE, SKILLS & EXPERIENCE

High School diploma or equivalent

3 - 5 years experience in QSR industry / full-service concept

ServSafe Certified

Fluent in English; Spanish is plus

Excellent communication and interpersonal skills; great telephone manner

Excellent organizational skills; detail oriented; accurate

Excellent analytical, problem solving, and math skills

Ability to work with minimal supervision, under pressure

Proven ability to lead and motivate a diverse team, and promote learning, development, and career growth

PHYSICAL REQUIREMENTS/ENVIRONMENT / WORKING CONDITIONS

Office and Restaurant environment. Extended periods of standing, sitting, typing and looking at a computer screen. May also require some reaching, bending, and lifting.

Ability to travel to restaurant locations within assigned area and some overnight travel if needed.

Work various shifts, including weekends and holidays, as required to maintain adequate staffing levels. Must be available to work as needed or on short notice.

In Return we offer an excellent compensation and benefits package to include:

Competitive compensation package (hourly wage + weekly overtime eligibility)

Monthly Bonus Incentive Plan

Medical, Dental, & Vision Plans

Paid Time Off (PTO)

• Prior QSR Management Experience

Global Restaurant Hospitality Group is a Church's Chicken franchisee operating restaurants throughout Southern California