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QUALITY ASSURANCE AUDITOR
MESSERLI KRAMER P.A.
- Minneapolis, Minnesota, United States
- Minneapolis, Minnesota, United States
Über
Summary:
Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time
QUALITY ASSURANCE AUDITOR
to join our team in Plymouth, MN. The
QUALITY ASSURANCE AUDITOR
provides support for the internal Compliance Department by conducting professional operations reviews, audits, or investigations to determine compliance with Firm and client requirements. This includes preparing audit reports and supporting documents.
Essential Functions:
Handling various client deliverables such as call reports, call recording requests, and remediation requests.
Completing Firm and client required call audits while managing deadlines and delivery of audit reports.
Supporting firm training process such as maintenance of Firm Supplement Training Log.
Conducting audits on various subjects at scheduled intervals or as needed such as procedural, and work product.
Communicating with clients, management, or other staff across the Firm relative to compliance and quality concerns.
401K, with 4% company contribution (after 1 year of service)
Paid time off (17 days per year)
Paid holidays off (7 days per year + a floating holiday)
Company Paid Life Insurance
Employee Assistance Program
Building amenities include: Free parking, onsite restaurant, & onsite free gym
Salary Information $18 - $19 Hourly Wage
Requirements Education and/or Experience:
High school diploma, general education degree (GED), or tech degree with related compliance, quality assurance, or audit background and/or training; or equivalent combination of education and experience.
Strong attention to detail
Excellent communication and organizational skills
Quick learner who is not afraid to ask questions
Ability to handle multiple projects/tasks in a timely and accurate fashion
Strong work ethic and a desire to succeed
Reliable and dependable individual with unassailable ethics
Possess sound judgement in order to audit calls/files for compliance and quality per Firm/client standards
Ability to provide objective and fair assessments
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
Proficiency with Crystal reporting is desirable
Bi-lingual Spanish speakers strongly encouraged to apply, but not a job requirement.
This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.
All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.
Wage Disclaimer: The starting wage for this position is $18.00-$19.00/hour. The wage range for this position is $18.00/hour to $22.00/hour.
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Sprachkenntnisse
- English
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