Specialist, Data Analytics – Global End User ServicesMSD Malaysia • Rahway, New Jersey, United States
Specialist, Data Analytics – Global End User Services
MSD Malaysia
- Rahway, New Jersey, United States
- Rahway, New Jersey, United States
Über
Education Minimum Requirement: High School Diploma required. Responsibilities
Develop, deliver, and support analytics and reporting solutions across GEUS services. Analyze operational data sets (e.g., service tickets, device lifecycle, user experience metrics) to identify trends, patterns, and improvement opportunities. Design, build, and maintain dashboards and reports (e.g., Power BI) that provide visibility into KPIs and service performance. Define, analyze, and report key operational metrics and customer experience indicators across GEUS functions. Act as a liaison between technical teams, business stakeholders, and leadership to translate data requirements into actionable insights. Support data quality initiatives, ensuring accuracy, consistency, and alignment with defined data standards. Contribute to continuous improvement efforts by identifying opportunities for process optimization and automation through data insights. Collaborate with BTPs and IT product teams to align analytics with business capabilities and product line objectives. Support reporting and analytics needs for global initiatives, programs, and service improvements across GEUS. Document data sources, reporting logic, and analytics processes to ensure transparency, consistency, and knowledge sharing. Participate in operational reporting, performance reviews, and data‑driven discussions with stakeholders. Ensure analytics and reporting activities align with company standards, governance, and security requirements. Qualifications
0–2 years of relevant experience (internship, academic, or entry‑level in data analytics or reporting). Proficiency in Microsoft Office Suite, including advanced Excel and PowerPoint. Strong analytical and problem‑solving skills. Effective communication skills to translate data into business‑friendly insights. High attention to detail and commitment to data accuracy and quality. Balanced blend of technical proficiency and strong interpersonal (soft) skills. Preferred Experience
Experience with data visualization tools such as PowerBI or similar platforms. Basic knowledge of SQL or data querying concepts. Familiarity with IT service management concepts (service tickets, KPIs, operational reporting). Exposure to automation tools (Power Automate, scripting, or workflow tools). Demonstrated ability to collaborate across cross‑functional teams in a matrix environment. Interest in AI, data analytics, and digital transformation initiatives. Strong sense of ownership, accountability, and continuous learning mindset. Required Skills
Business Data Analytics Change Controls Computer Science Data Analytics Data‑Driven Decision Making Digital Transformation Incident Management Information Technology (IT) Services IT Service Management (ITSM) Microsoft Power Business Intelligence (BI) Problem Management Service Delivery Software Configurations Software Development Life Cycle (SDLC) Testing Preferred Skills
Current Employee Contingent Workers US and Puerto Rico Residents Only Benefits
Medical, dental, vision, and health care insurance. Retirement benefits including 401(k). Paid holidays, vacation, compassionate and sick days. Salary
Competitive salary range: $71,900.00 - $113,200.00. Eligible for annual bonus and long‑term incentive if applicable. EEO Statement
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights EEOC GINA Supplement.
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Sprachkenntnisse
- English
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