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Sales Operations AdministratorBradford WhiteMiddleville, Michigan, United States
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Sales Operations Administrator

Bradford White
  • US
    Middleville, Michigan, United States
  • US
    Middleville, Michigan, United States

Über

Primary Function The Sales Operations Administrator supports the daily operations of the Sales Operations team by managing administrative processes, customer data, reporting, and credit activities while maintaining a strong focus on the internal and external customer experience. This role ensures efficient back‑office support for the sales team, contributing to a positive customer experience and business growth.
Responsibilities Customer & System Administration (Oracle)
Set up and maintain customer and ISC location data
Validate and manage "Ship To" address information
Partner with internal teams on system updates as needed
Sales & Commission Reporting
Prepare and distribute monthly commission statements and supporting documentation
Generate and distribute Manufacturers Representative sales reports
Support customer transfer requests
Customer Credits & Claims
Review and process customer credit requests (promotional, damage, goodwill, co‑op)
Maintain credit and claims databases
Create and issue credits in Oracle
Audit monthly claim backs and prepare for approval
Reporting & Analysis
Maintain opportunity/loss reporting
Provide competitive warranty and pricing support
Additional responsibilities may be assigned by the Senior Manager, Business Operations.
Job Requirements
3–5 years of business, sales support, or customer service experience
Bachelor’s degree in business or related field preferred
Advanced Excel skills required (certifications preferred)
Proficiency in Microsoft Office (Outlook, Word, PowerPoint)
Basic Oracle knowledge preferred
Strong attention to detail and accuracy
Effective communication skills across all organizational levels
Ability to prioritize, multitask, and meet deadlines in a fast‑paced environment
Self‑motivated with the ability to work independently and collaboratively
Customer‑focused with a positive, professional attitude
Willingness to support team needs beyond defined responsibilities
Ability to travel up to 5% (minimal overnight travel)
Bradford White is a full‑line manufacturer of residential, commercial, and industrial water heating, space heating, combination heating, and storage products. Our corporate headquarters is located in Ambler, PA. To learn more about Bradford White’s rich history, click here: Timeline – Bradford White Corporation.
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  • Middleville, Michigan, United States

Sprachkenntnisse

  • English
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