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Software Engineering Senior Support Engineer - IBM Verify Governance Professional Irvine, US
IBM
- Irvine, California, United States
- Irvine, California, United States
Über
Resolve Complex Technical Issues:
Collaborate on intricate technical problems to become a subject matter expert in security solutions and supporting technologies, leveraging your expertise to deliver timely and effective solutions. Provide Technical Support:
Offer top‑notch technical support to clients and/or IBM field support, utilizing superior communication, client management, and problem determination/problem source identification skills to ensure seamless issue resolution. Improve Client Self‑Sufficiency:
Contribute relevant and timely content to enhance client self‑sufficiency, empowering them to effectively manage their Identity and Access Management product deployments. Interact with Cross‑Functional Teams:
Work closely with Development, Sales, Product Management, Services, and QA to verify product defects and enhancements, advocating for ongoing product improvements that meet client needs. Prioritize and Diagnose Problems:
Utilize technical and negotiation skills to collaborate with other support operations/organizations, prioritizing and diagnosing problems to achieve swift resolution. Qualifications
Required education : None Preferred education : Bachelor's Degree Required technical and professional expertise
Deep Expertise in Identity and Access Management:
Proven experience with Identity and Access Management product sets, specifically People products, with a strong understanding of security solutions and supporting technologies. Advanced Technical Troubleshooting:
Experience resolving complex technical issues, with the ability to analyze problems, identify root causes, and deliver effective solutions in a timely manner. Technical Communication and Collaboration:
Experience working with cross‑functional teams, including Development, Sales, Product Management, Services, and QA, to verify product defects and enhancements, and advocate for ongoing product improvements. Security Solutions Subject Matter Expertise:
Experience becoming a subject matter expert in security solutions and supporting technologies, with the ability to leverage expertise to deliver timely and effective solutions. Product Life Cycle Management:
Experience contributing to the growth and development of Identity and Access Management products throughout their life cycle, from deployment to ongoing improvement.
Preferred technical and professional experience
Security Solutions Expertise:
Deep understanding of security solutions and supporting technologies, with the ability to analyze complex security issues, identify root causes, and develop effective solutions. Technical Leadership:
Experience leading technical discussions and collaborating with cross‑functional teams to verify product defects and enhancements, and advocate for ongoing product improvements. Identity and Access Management Product Knowledge:
Experience with Identity and Access Management product sets, specifically People products, with a strong understanding of product life cycle management and the ability to contribute to product growth throughout the life cycle.
Benefits
Healthcare benefits including medical and prescription drug coverage, dental, vision, and mental health and well‑being. Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short and long‑term disability coverage, and opportunities for performance‑based salary incentive programs. Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other paid care leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law. Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals. Diverse and inclusive employee resource groups, giving and volunteer opportunities, and discounts on retail products, services and experiences. Equal‑Opportunity Employer Statement
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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