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Customer Success & Sales Coordinator
The Spa Mart
- Waco, Texas, United States
- Waco, Texas, United States
Über
About The Spa Mart The Spa Mart is a Texas-based distributor and consulting company serving luxury spas, resorts, hotels, med spas, and wellness destinations across North America. Our mission is simple: Because Every Detail Matters. We believe relationships are the foundation of every successful business. Our team is passionate about exceptional service, hospitality, and helping our clients create remarkable guest experiences. As we continue to grow, we are seeking a Customer Success & Sales Coordinator who shares our commitment to service excellence and enjoys building relationships with customers.
Position Overview This role combines customer service, inside sales support, account management, and administrative coordination. The ideal candidate is organized, responsive, detail-oriented, and genuinely enjoys helping people. You will be one of the primary points of contact for our customers, helping ensure requests are handled quickly and accurately while supporting sales growth and customer retention. This position begins as part-time with the opportunity to grow into a full-time role as responsibilities and business needs expand.
Responsibilities
Customer Success & Account Support
Answer inbound customer calls and emails
Respond promptly to customer inquiries
Provide order status updates and shipment information
Assist customers with product questions and recommendations
Coordinate sample requests
Help resolve customer concerns and service issues
Support customer retention through proactive communication
Sales Support
Prepare and send customer quotations
Request and organize vendor pricing
Create product comparison documents
Follow up on open quotes and opportunities
Assist with account management activities
Support sales initiatives and customer outreach
Administrative & Vendor Coordination
Enter tracking information and shipment updates
Maintain customer and vendor records
Assist with purchase order follow-up
Collect product specifications and documentation
Organize pricing files and product information
Support special projects as needed
Qualifications / Preferred Experience
Customer service
Hospitality
Spa, wellness, beauty, medical spa, or luxury service industries
Inside sales or account support
Administrative coordination
Skills & Attributes
Excellent verbal and written communication
Strong organizational skills
Ability to manage multiple priorities
High attention to detail
Positive and professional attitude
Comfortable learning new technology and systems
Self-motivated and dependable
Passion for serving customers
What Success Looks Like
Customers receive timely responses and exceptional service
Quotes are delivered quickly and accurately
Open opportunities are consistently followed up
Customer relationships are strengthened
Internal processes run more efficiently
Team members have more time to focus on growth initiatives
Why Join The Spa Mart?
Flexible part-time schedule
Opportunity for long-term career growth
Collaborative and supportive team environment
Exposure to luxury spas, wellness brands, hotels, and med spas
Meaningful work with a company built on relationships, service, and integrity
If you love helping people, thrive in a fast-paced environment, and want to be part of a growing company that values relationships above all else, we'd love to hear from you.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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