TSS Data AnalystGeneral Dynamics Information Technology • Bossier City, Louisiana, United States
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TSS Data Analyst
General Dynamics Information Technology
- Bossier City, Louisiana, United States
- Bossier City, Louisiana, United States
Über
Data Analyst
at GDIT. Your work will provide transformative solutions to our clients’ big-data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients’ mission and on your career.
At GDIT, people are our differentiator. As a
Data Analyst,
you will help ensure today is safe and tomorrow is smarter. Our work depends on a
Data Analyst
joining our team to develop customer dashboards, perform deep dive analytics, and deliver customer solutions. As a
Data Analyst , you will support customers within GDIT to fulfill multiple federal agency missions.
The TSS Data and Analytics team uses a variety of tools including Azure and Azure DevOps, AWS, and Tableau. The Tableau dashboards provide program management and financial dashboards to customers allowing them to manage risk and provide the essential reporting to their government customers.
GDIT is committed to fostering economic growth and prosperity in Louisiana with an established operation at our Integrated Technology Center in Bossier City, LA. This position requires 3 days of work per week at our office.
HOW A DATA ANALYST WILL MAKE AN IMPACT:
Support the preparation and maintenance of NICE CXone reports, dashboards, and data extracts used to monitor contact center performance and operational trends
Assist with validating data, updating recurring reports, and documenting reporting requirements and outputs
Help analyze standard metrics such as call volume, wait times, service levels, and agent productivity
Conduct market research and practice industry best practices for decision-making
Creating, refining, and delivering reports, dashboards, and database solutions for internal or external purposes
Provide data analytics and key insights
Highlight and define Key Performance Indicators (KPIs) to measure performance across different sections
Collaborate with a team of developers, analysts, and engineers to determine feature requests, priorities, dashboards, and solutions.
Writing user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes.
Performing Quality Assurance (QA) testing of new features to ensure that requirements are met, and the resulting user experience works as intended.
Participating in and supporting user acceptance testing and the deployment of the solution to production.
Preparing and conducting presentations and training materials.
Creating and maintaining documentation.
Collaborate with a team of developers, analysts, and engineers to deliver on-time Agile sprint releases.
WHAT YOU’LL NEED TO SUCCEED: Education:
BA/BS (or equivalent years of experience)
Required Experience:
2+ years of experience
Security Clearance Level:
Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)
US Citizenship Required
Required Skills and Abilities:
Strong Excel background; familiarity with other Microsoft tools (Outlook, Word, Excel, PowerPoint)
Strong data validation and quality assurance skills
Ability to effectively manage multiple competing priorities at any given time.
Good team player, able to manage multiple assignments, and adapt to changing client needs
Experience developing dashboards using Power BI or equivalent business intelligence tools to create professional content
Outstanding communication skills with the ability to present to business leaders.
Strong analytical and problem-solving skills
Ability to work independently and part of a team
Knowledge of Agile methodology
Familiarity with NICE CXone or similar tool(s)
Familiarity with Azure DevOps or similar tool(s)
Work Location: Candidates must reside within the state of Louisiana and be able to work a hybrid schedule at GDIT's Integrated Technology Center in Bossier City, LA.
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Benefits
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in data science and engineering at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.
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Sprachkenntnisse
- English
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