Sales Manager - Joybird
La-Z-Boy Incorporated
- Columbus, Ohio, United States
- Columbus, Ohio, United States
Über
Key Responsibilities
Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
Develop comprehensive expertise in the full Joybird product catalog to deliver personalized styling guidance and tailored product recommendations that align with each customer’s unique needs, preferences and space.
Assist Store Leader with scheduling and payroll to effectively meet the needs of the business and company expectations.
Resolve customer concerns and other issues that may interfere with efficient sales operations.
Support planning and executing sales promotion and events.
Ensure proper execution of all existing and new systems and administrative procedures.
Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
Responsible for opening and closing the store in accordance with company procedures.
Ensure cash handling reconciliation and adherence to all company cash management policies, as applicable.
Scope & Impact This role is responsible for the performance of the retail showroom – targets currently ranging from $5–$8M annually. This position reports to the Store Manager of the assigned location with indirect influence of the sales team.
Minimum Requirements
Bachelor’s Degree or 5 years of industry experience with 1–3 years in a business unit with retail management emphasis, or equivalent.
Proficient in Microsoft Office, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
Ability to work the schedule and hours dictated by the business needs, to include evenings, weekends and holidays.
Preferred Requirements
Experience managing in a retail environment with a strong focus on sales.
Strong business acumen.
Advanced interpersonal skills, communication skills & experience in building effective relationships.
Physical Demands / Work Environment
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods of time.
Nearly continuous use of repetitive hand motions, hearing and listening.
Often required to sit, walk, bend and stoop.
Subject to interior environmental conditions.
Ability to pass background and drug screen.
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Sprachkenntnisse
- English
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