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Business Analyst

Shoptalk
  • US
    Hagerstown, Maryland, United States
  • US
    Hagerstown, Maryland, United States

Über

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Business Analyst
About the Role The Business Analyst supports Product Managers in managing and improving payment hardware products throughout their lifecycle. This role turns business needs into clear requirements, provides data‑driven insights, and helps teams stay aligned across Product, Technology, Operations, and external partners. The Business Analyst also ensures hardware is ready for launch by aligning processes, systems, and partner requirements—supporting smooth and successful hardware deployments.
What you will do:
Turn business needs into clear, actionable requirements for teams
Create and maintain product documentation (requirements, workflows, use cases)
Work closely with Product Managers, technical teams, and vendors
Gather requirements and confirm vendor and hardware capabilities
Track vendor requirements, constraints, and timelines that may impact delivery
Evaluate vendor solutions based on performance and business fit
Support hardware launch readiness by aligning processes, systems, and teams
Document setup, configuration, logistics, and deployment needs
Partner with Operations and Hardware teams to prepare for launches and upgrades
Identify risks, gaps, and dependencies across teams and partners
Support issue tracking, root cause analysis, and resolution
Support testing to ensure solutions meet business needs
Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations
Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps
Assist in coordinating activities for large‑scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking
Assist with user acceptance testing (UAT), validation, and post‑release reviews to ensure delivered solutions meet defined requirements and business objectives
What You Will Need to Have
3–5 years of experience in payments or fintech
Understanding of how payment systems work
Experience working with vendors or partners
Experience supporting large projects or rollouts
What Would Be Great to Have
Experience with tools like Jira or Confluence
Strong problem‑solving and analytical skills
Ability to translate complex ideas into clear, simple language
Strong communication and cross‑team collaboration skills
Experience gathering and documenting business and technical requirements
Ability to analyze data, identify trends, and support decision‑making
Experience working in Agile or fast‑paced environments
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines
Experience supporting cross‑functional teams (Product, Tech, Operations)
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv
Fuel Your Life program to support physical, financial, social, and emotional well‑being
Paid holidays and generous time‑away policies
No‑cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Salary Range $50,500.00–$71,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain positions are commission eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Our commitment to Equal Opportunity Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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  • Hagerstown, Maryland, United States

Sprachkenntnisse

  • English
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