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Supervisory Medical Support Assistant

US Department of Veterans Affairs
  • US
    Milwaukee, Wisconsin, United States
  • US
    Milwaukee, Wisconsin, United States

Über

Supervisory Medical Support Assistant The Supervisory Medical Support Assistant serves as the direct line supervisor for assigned Lead Medical Support Assistants and Advanced Medical Support Assistants (AMSA) and is responsible for the operation and efficient management of the AMSA work. It is expected of this position to maintain working knowledge of all associated departmental areas, policies, and procedures in addition to national scheduling directives. Supervisory MSA duties include but not limited to:
Assigning and evaluating the work of subordinate staff Resolving complex problems to ensure patient services are met Evaluating new products, equipment, and systems in order to make recommendations for improved operations Identifying educational or training needs and implementing education or training to meet the needs Participating in subordinate staff interviews and collaborating with senior leadership to make final decision on selections Evaluating the performance of subordinate staff Evaluating and managing scheduling productivity of subordinate staff Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
Telework: Not Available. This position is required to be on station full-time in Milwaukee, WI. Virtual: This is not a virtual position Work Schedule: Monday- Friday 7:30 am - 04:00pm Functional Statement #: 00568F Relocation/Recruitment Incentives: Not Available Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
  • Milwaukee, Wisconsin, United States

Sprachkenntnisse

  • English
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