Design Studio Manager

The Design Studio Manager is primarily responsible for guiding homebuyers in the design selection process for their assigned customer portfolio, ensuring the sale of upgrades, timely finalization and achieving customer satisfaction. Along with developing and implementing processes and policies to improve efficiency and performance of the Design Center.

This position requires onsite attendance 5 days per week at our Design Studio located in Dublin, Ohio.

Primary Job Responsibilities

• Sales and Customer Interaction
• Effectively sell design options by guiding homebuyers through the selection process, presenting design options and pricing, and recommending personalized upgrades.
• Assist buyer with decision making by determining needs, wants, and budget.
• Supervision and Management
• Manage retail pricing to achieve division option gross margin targets and assess studio performance metrics, including customer satisfaction, appointment efficiency, and sales conversions, to make data-driven improvements to processes and offerings.
• Respond to questions and customer concerns along with acting as a liaison between field partners (Construction, Customer Care, Trades/Contractors)
• Manage the change order process
• Auditing and Compliance
• Audit sales systems to ensure that information is accurately carried from point of sales through installation in the field.
• Ensure all sales transactions and buyer information is processed and accurately retained in accordance with Pulte policies and all legal requirements.
• Calculate pricing and prepare paperwork for buyer's review and final authorization.
• Supplier and Product Management
• Work directly with suppliers and manufacturing representatives to ensure proper products are displayed in the Design Studio and specified homes.
• Ensure that all parties are informed of model number changes and discontinued products, including Design Center, Estimating and Purchasing departments. Work with home buyers to reselect discontinued items.
• Communication and Coordination
• Communicate option sales and finish selection information within a fixed schedule (POS) to all purchasing, construction, and trades to ensure installation of correct products in the field.
• Conduct buyer option/upgrade appointments as needed.
• Perform other duties as assigned.
• Management Responsibilities
• Ensures appropriate staffing to meet department needs
• Utilizes recruiting and selection tools/processes to build organizational talent
• Delegates work according to employee's abilities and skills
• Evaluates employee's performance and plans for compensation actions in accordance with that performance
• Provides developmental opportunities through identification of internal and external training opportunities
• Creates opportunities for employee growth
• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

• Decision Impact: Department
• Department Responsibility: Yes
• Budgetary Responsibility: Yes
• Direct Reports: Yes
• Indirect Reports: No
• Physical Requirements: Involves sitting, standing and/or movement, the ability to exert minimal force of up to 25 pounds to carry, lift, push, pull and otherwise move objects

Required Education/Experience

• Minimum High school diploma or equivalent
• Bachelors degree in Interior Design, Business or equivalent preferred
• Minimum of 1-3 years related builder experience or a combination of Interior Design experience with an Associates or Bachelors degree
• Experience in Project management, conflict management, interior design and customer service
• Strong leadership abilities are preferred

Required Licensing, Registration and/or Certifications

• DC PRO Certification preferred

Required Skills/Knowledge

• Ability to prioritize and delegate tasks effectively
• Ability to multi-task
• Excellent verbal and written communication skills
• Knowledge of designing tools and ability to read blueprints
• Advanced Microsoft Office skills