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Customer Support Supervisor | QA‑Driven Coaching Leader

Cengage Group

Jackson, Mississippi, United States

Jackson, Mississippi, United States

Über

Cengage Group is seeking a Supervisor for Customer Support in Jackson, Mississippi. This role involves leading a team to deliver exceptional service and conducting quality assurance on customer interactions. The ideal candidate will have significant experience in customer service, strong coaching abilities, and a passion for driving service excellence. In this position, you'll also have the chance to develop and mentor a team while improving workflows and training materials. The compensation range is between $54,000 - $66,000 with an additional bonus opportunity based on performance.
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Jackson, Mississippi, United States

Sprachkenntnisse

English

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