Sales Support & Customer Experience CoordinatorCalifornia Solar Electric Cooperative • Grass Valley, California, United States
Sales Support & Customer Experience Coordinator
California Solar Electric Cooperative
- Grass Valley, California, United States
- Grass Valley, California, United States
Über
We're looking for a highly organized, customer‑focused team member to serve as the first point of contact for many of our customers while supporting our growing sales and operations teams.
Compensation $22.00 - $30.00 per hour, depending on experience
Schedule & Work Location This is a full‑time, in‑office position based at our Grass Valley headquarters. Team members are expected to work onsite Monday through Friday from 8:30 AM to 5:00 PM, with a half‑hour unpaid lunch break.
We also host a monthly customer and community outreach event on the last Saturday of each month from 10:00 AM to 1:00 PM. Attendance is expected as part of the role. Hours worked during these events may be paid as overtime or offset with approved time off during the workweek, depending on business needs and employee preference.
What You’ll Do Customer Experience
Answer incoming phone calls and direct customers to the appropriate department
Greet walk‑in customers and visitors
Respond to general customer inquiries
Help customers navigate the sales and installation process
Enter and manage leads within our CRM system
Schedule consultations and appointments
Assist the sales team with administrative support
Match incoming leads with appropriate sales consultants
Assist with proposal follow‑up and customer communications
Learn the fundamentals of solar, battery storage, EV charging, and backup power systems
Sales Support
Enter and manage leads within our CRM system
Schedule consultations and appointments
Assist the sales team with administrative support
Match incoming leads with appropriate sales consultants
Support customer document collection processes
Assist with proposal follow‑up and customer communications
Learn the fundamentals of solar, battery storage, EV charging, and backup power systems
Administrative Support
Process incoming mail and deliveries
Assist with payment collection and customer receipts
Scan and organize documents
Support office organization and record keeping
Assist with special projects and research assignments
Help maintain accurate customer and project records
Participate in general office upkeep, including keeping shared spaces clean and assisting with light cleaning duties, including restrooms, as needed
What We’re Looking For
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Professional and friendly customer service skills
Ability to prioritize multiple tasks in a fast‑paced environment
Strong computer skills and comfort learning new software
Reliability, accountability, and self‑motivation
Positive attitude and willingness to learn
Preferred Qualifications
Solar industry experience preferred but not required
Customer service experience
Sales support experience
Administrative or office experience
Experience with CRM software, databases, or project management systems
Experience with Google Workspace and Microsoft Office
QuickBooks experience is a plus
Benefits
Partial employer‑paid health insurance
Optional dental and vision coverage
SIMPLE IRA with company match
Paid holidays
Paid vacation and sick leave
Ongoing training and professional development
Opportunity to become a worker‑owner
Cal Solar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants regardless of any protected characteristic under applicable federal, state, or local laws.
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Sprachkenntnisse
- English
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