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IT Desktop Support Specialist,
Optum
- San Juan, New Mexico, United States
- San Juan, New Mexico, United States
Über
Caring. Connecting. Growing together.
UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well‑being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and offices worldwide.
This position is full‑time (40 hours/week) Monday–Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 7:00 am–6:00 pm AST. It may be necessary, given the business need, to work overtime, weekends and holidays. Candidates must be available to work in different locations (Guaynabo‑San Juan).
Primary Responsibilities
Provide technical support to employees' computers at UnitedHealth Group and Optum
Diagnose issue severity and properly troubleshoot incidents
Resolve incidents using knowledge management tools and documented processes and procedures
Execute tasks necessary for computer replacement and data recovery
Participate in process improvement projects
Provide superior service‑oriented desktop support
Handle challenging troubleshooting situations
Be a self‑starter and work independently while being part of a decentralized team
Handle equipment reception, sanitation and storage
Deploy equipment
Support the IT Asset Manager in managing the full lifecycle of IT equipment, including inventory tracking, receiving and scanning shipments, dispatching/receiving assets for end‑users, testing and preparing returned equipment for reuse, and ensuring proper disposal per company procedures
Maintain organized and efficient storage operations by handling equipment, managing storage areas using material‑handling tools, and contributing to the IT team's mission of delivering outstanding service
Other duties may apply
You will be rewarded and recognized for your performance in an environment that challenges you and provides clear direction on what it takes to succeed in your role, as well as development opportunities for other roles you may be interested in.
Required Qualifications
5+ years of experience in MS Windows Desktop support, including root cause identification and resolution
5+ years of experience in desktop support, with focus on remote support tools
3+ years of experience in customer service
3+ years of experience with troubleshooting desktop support issues focusing on application installation/repair problems
3+ years of experience with ITSM processes, documentation using ticketing systems such as ServiceNow
3+ years of experience using enterprise deployment tools such as Altiris, SCCM or others
3+ years of experience supporting desktop VPN connectivity
1+ years of experience managing inventory
Experience with networking principles (IPv4, TCP/IP, DNS)
Experience with MS Office Suite
Bilingual in English/Spanish
Available to work onsite in our offices located in San Juan, PR
Preferred Qualifications
Information Technology certificates
Experience with HIPAA and PHI compliance
Familiarity with Zscaler
Proven ability to work on multiple issues or projects concurrently
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—regardless of race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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