Internet Sales Representative BDCMaplecrest Ford Lincoln • Union, Missouri, United States
Internet Sales Representative BDC
Maplecrest Ford Lincoln
- Union, Missouri, United States
- Union, Missouri, United States
Über
Along with department team members, this role responds to all internet leads,confirms sales appointments and performslong-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
BDC Reps report directly to the Internet Sales Director.
Responsibilities
Create, maintain and measure the internet and business development processes (for both sales and service)
Manage a group of customer service representatives in a call center environment
Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
Cultivate engaged, intelligent and consistent staff
Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
We Offer.
Paid training
Health, dental, vision, life, disability insurance
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Sprachkenntnisse
- English
Hinweis für Nutzer
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