Student Services Coordinator

Position Announcement

Proposed Start Date - 09/01/2026

Classification Title - Advising and Student Services

Rank - N - No Rank

Working Title - Student Services Coordinator

Department - 220191 - LAS General Operations

Position Number - D90572

Representation - AU - AAUP

Renewable - Renewable

Position FTE - 1.0

Tenure Status - N - not applicable

Position Summary

Brief Description of PSU/School/Dept - Portland State University is Oregon's most affordable public research university, located in the heart of one of America's most dynamic cities. Our mission to "let knowledge serve the city" reflects our dedication to turning ideas into action in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

Position Summary - The Student Services Coordinator leads efforts to enhance the student experience with a focus on retention, program completion, and addressing student needs. This role coordinates the accommodated testing process, collaborates with the Director of Student Success, and advances undergraduate and graduate engagement through initiatives such as new student orientation and campus visits. The coordinator also manages components of the graduate program, serving as the primary contact for prospective students, processing applications, and supporting student progression. In addition, the position develops recruitment strategies to attract and retain an inclusive student population while building partnerships with campus units and external organizations. The coordinator represents programs at conferences, resource fairs, and other recruitment venues, and collaborates with the Associate Dean for Research and Graduate Programs and the Graduate Assistant Program Administrator to support graduate assistant hiring. Other key responsibilities include maintenance of the scholarship database, as well as advising students on aspects of the scholarship process. This position is required to be physically on campus 5 days per work week. Remote work may be available after the first 6 months based upon business need.

Minimum Qualifications - Bachelor's Degree and 1+ years of experience in higher education. Prior experience with project management and public outreach. Professional skills, experience, and/or willingness to engage in activities that would enhance our campus equity and inclusion efforts in alignment with the PSU President's strategic priority of Acting on Equity and Racial Justice. Excellent interpersonal, oral, and written communication skills, close attention to detail, and strong organizational and time management abilities. The ability to be self-directed, flexible, proactive, think creatively, and work as part of an administrative team. Experience working with Graduate Assistant Employees. Proficiency in Microsoft Office and Google Apps

Preferred Qualifications - Knowledge of Slate, Banner, Cognos, and Scholarship Universe

Key Cultural Competencies - Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU's policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship - Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours - Monday-Friday 8am - 5pm (In-person)

Total Compensation Range & Benefits Statement - The starting annual salary for this position will be $55,704. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools.