Project Manager

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a Project Manager - Service Operations. The Project Manager is responsible for coordinating service, sales, and operational activities to support customer projects from quotes through completion. This role works cross-functionally with sales, engineering, purchasing, PDM, and field service teams to ensure accurate order processing, timely scheduling, customer satisfaction, and financial performance tracking for the Ameristar and B&B Service Group.

Project & Service Coordination

• Maintain and manage the site work schedule for internal service teams and external contractors
• Coordinate site visits, service calls, and project timelines to ensure on-time completion
• Monitor and maintain the Barrier Support email and call log, ensuring all activity is accurately documented and responded to
• Respond to customer calls and emails requesting assistance with parts, service, and site visits

Sales & Order Management

• Create and issue sales quotes and sales orders using E1, Microsoft Dynamics Business Central, and STAR
• Create and process warranty orders, ensuring accuracy and proper documentation
• Ensure orders are entered correctly, tracked through fulfillment, and communicated clearly to customers

Cross-Functional Collaboration

• Work with Product Data Management (PDM) and Purchasing teams to set up new part numbers
• Collaborate with Engineering to obtain technical information, drawings, specifications, and project support
• Act as a liaison between internal departments to resolve issues and maintain project momentum

Financial & Reporting Responsibilities

• Track and monitor Profit and Loss (P&L) for the Ameristar and B&B Service Group
• Use Excel and Microsoft 365 tools to analyze job costs, margins, and service performance
• Provide basic financial reporting and support management decision-making

Systems & Tools

• Utilize the following systems to perform daily responsibilities:
• JD Edwards (E1)
• Microsoft Dynamics Business Central
• STAR
• SharePoint
• Microsoft 365
• Microsoft Excel

The skills and experience you need:

Required Skills & Qualifications

• Strong organizational and multitasking skills with attention to detail
• Experience working with ERP systems, preferably E1 and Business Central
• Proficiency in Microsoft Excel and Microsoft 365 applications
• Strong communication skills for customer interaction and internal coordination
• Ability to manage schedules, priorities, and multiple projects simultaneously
• Understanding of service operations, order processing, and basic financial tracking

Preferred Qualifications

• Experience supporting field service or installation teams
• Familiarity with manufacturing or access control/barrier systems (preferred but not required)
• Prior experience tracking P&L or job costing

This role is located in Tulsa, OK.

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran