Project Manager Chicago, IL

Client in Chicago, IL that is seeking a Project Manager to support a portfolio of initiatives focused on incident management, change management, and observability within an enterprise Infrastructure & Operations environment. This role will play a key part in driving coordination across multiple workstreams, ensuring alignment, visibility, and successful delivery as projects ramp up and transition into next phases. Key Responsibilities:

• Manage and coordinate multiple initiatives across incident management and observability programs
• Provide big-picture oversight across projects, identifying dependencies and ensuring alignment between parallel efforts
• Support ongoing and upcoming project phases
• Partner with internal stakeholders to connect workstreams and highlight interdependencies across teams
• Drive improvements tied to MTTR (Mean Time to Resolution), change success rates, and overall system reliability
• Facilitate communication, status reporting, and executive-level updates
• Help stand up new workstreams and close out completed efforts

Requirements:

• Strong background in Project/Program Management within Infrastructure, Operations, or SRE environments
• Experience supporting incident management and/or change management processes
• Familiarity with observability concepts and tooling (e.g., Dynatrace, BigPanda)
• Proven ability to operate at a strategic level, connecting initiatives rather than owning deep technical execution
• Experience managing multiple concurrent workstreams in fast-paced enterprise environments

Nice to Have:

• Exposure to enterprise monitoring and event management platforms
• Experience driving initiatives focused on uptime, reliability, and zero-downtime environments

Working Place: Chicago, Illinois, United States

Company: ESR Healthcare