Senior Program Director

Description

This role prioritizes strategic vision for consistent and reliable IT service delivery and operations leading to excellent customer experiences while proactively incorporating digitally-enabled and data-driven modernization across the enterprise.

The successful leader will thrive in thought leadership and transparent management of a multi-million dollar program, ensuring a scalable management and technical approach providing mission-focused, high quality and on-time delivery of service; effectively collaborate to obtain and synthesize mission requirements from various stakeholders, while simultaneously driving team performance to leverage industry best practices; seamlessly manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction; and possess strong communication skills.

•    Successfully and strategically partner with government stakeholders and industry to provide seamless service delivery best practices (e.g., ITIL) and modernized infrastructure technology and systems in accordance with customer needs and priorities.
•    Enable exceptional information sharing and visualization capabilities across the enterprise for transparent and timely decision support.
•    Serve as the customer’s primary contact and maintain a high degree of collaboration with all stakeholders.
•    Lead, manage and integrate day-to-day execution of enterprise activities in accordance with contract requirements and ensure optimal use of resources for superior technical, schedule, cost, and financial performance.
•    Where applicable, ensure defined project baselines, execution, quality and efficiency in accordance with requirements.
•    Proactively manage issues and risks, developing mitigation strategies and facilitating resolution in collaboration with the government.
•    Maintain and ensure compliance with organizational standards of exceptional customer satisfaction.
 
Basic Qualifications
•    Bachelor’s or equivalent experience and 12+ years of prior relevant experience including 10+ years driving impactful operational strategy, modernization, and customer engagement.
•    Proven driver of IT innovation, often consulted for thought leadership and an ability to connect with customers.
•    Proven experience defining and executing long- and short-term business objectives.
•    Proven ability delivering exceptional customer experience and achieving operational excellence in reliable and effective IT services and systems.
•    Demonstrated experience managing in a geographically dispersed and diverse customer environment focused on outcome-based performance.
•    Demonstrated ability building trusted, cross-organizational relationships with peers, employees, leadership and stakeholder communities to improve transparency, communication and alignment of customer priorities.
•    Exceptional ability extending a culture where employees are inspired and motivated to succeed through inclusion, collaboration, commitment, and clear / open communications.
•    Possesses the highest ethical standards, demonstrated by day-to-day actions as well as setting the ethical tone for the organization.
•    Ability to travel as required.

Preferred Qualifications
•    PMP Certification
•    IT service delivery experience on fixed budget/priced contracts
 

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.