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Sales Supervisor
American Power & Gas
- Florida, New York, United States
- Florida, New York, United States
Über
About Us American Power & Gas is a leading energy supplier committed to providing reliable, affordable, and innovative energy solutions to residential and commercial customers. We pride ourselves on a customer-first approach and a high-performance call center sales culture.
Position Overview We are seeking a motivated and results-driven Call Center Sales Supervisor to lead, coach, and develop our inside sales team. This role is ideal for a hands-on leader who thrives in a fast-paced call center environment and is passionate about driving performance, improving conversion rates, and delivering excellent customer experiences.
Key Responsibilities
Supervise daily operations of the call center sales team to ensure productivity and performance goals are met
Monitor live and recorded calls to provide real-time coaching, feedback, and quality assurance
Train and mentor sales agents on scripts, objection handling, and closing techniques
Track key performance indicators (KPIs) such as conversion rates, call volume, and revenue generation
Conduct regular team meetings, coaching sessions, and performance reviews
Ensure compliance with company policies, call center standards, and industry regulations
Collaborate with management to improve scripts, processes, and overall customer experience
Assist in hiring, onboarding, and retaining high-performing sales representatives
Qualifications
Proven experience in a call center sales environment, with at least 1–2 years in a supervisory or team lead role
Strong leadership, coaching, and communication skills
Experience with CRM systems and call monitoring tools
Ability to analyze performance metrics and implement improvements
Goal-oriented with a track record of meeting or exceeding sales targets
Energy or utility industry experience is a plus
What We Offer
Competitive base salary plus performance-based incentives
Growth and advancement opportunities within the company
Ongoing training and leadership development
Supportive, high-energy, and team-oriented call center environment
Location Seminole (In-house position)
Schedule Monday - Friday, 8:30 am - 5:00 pm
Salary Competitive, based on experience
Benefits
Paid Time Off
Dental, Health, and Vision Insurance
Weekly Pay
Contact Please contact the Director of Personnel: Shawna@goapg.com. Schedule your interview today by calling 727-733-8700 x283! For more information, visit our website: https://www.americanpowerandgas.com/.
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Sprachkenntnisse
- English
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