Dieses Stellenangebot ist nicht mehr verfügbar
Operations Data Analyst
Lantern
- Dallas, Texas, United States
- Dallas, Texas, United States
Über
Location Dallas, TX | Full-time Hybrid
Responsibilities
Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
Build and maintain dashboards and reports that track key outbound program metrics, including contact rates, conversions, call volume, and advocate productivity
Deliver daily, weekly, and monthly performance reports to the leadership team
Ensure data accuracy and consistency across all reports and tracking tools
Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
Support the leadership team with data requests, ad hoc analyses, and performance deep dives
Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
Flag data anomalies or performance concerns to leadership promptly
Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
Identify opportunities to streamline data collection and reporting processes and recommend improvements
Document data definitions, reporting processes, and data sources to ensure consistency and continuity
Work closely with the leadership team to align reporting with program goals and performance standards
Respond to data requests from cross-functional partners in a timely and accurate manner
Support special projects and initiatives requiring data analysis or reporting as assigned
Perform any other related duties and responsibilities as assigned
Requirements
Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field (preferred); equivalent experience considered
2–3 years of experience in a data, reporting, or operations support role (contact center or healthcare experience a plus)
Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies is a plus
Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
Strong attention to detail with a commitment to data accuracy and consistency
Ability to manage multiple reporting tasks and deadlines in a fast‑paced environment
Clear written and verbal communication skills with the ability to present data findings to non‑technical audiences
Eagerness to learn, grow, and take on increasing responsibility over time
Ability to work independently and collaboratively within a small, cross‑functional team
Knowledge of healthcare, insurance, or contact center operations (a plus)
Strong Candidates Will
Be naturally detail-oriented and take pride in accurate, clean, well‑organized data
Be comfortable working with large data sets and eager to develop their analytical skills in a real‑world environment
Communicate findings clearly – be able to turn numbers into a story that non‑technical teammates can act on
Be proactive and self‑directed, taking ownership of recurring reports and flagging issues without being asked
Be excited to help establish and continuously improve reporting processes
Bring curiosity and a continuous‑improvement mindset to every dataset they touch
Benefits
Medical insurance
Dental insurance
Vision insurance
Short‑term and long‑term disability
Life insurance
401(k) with company match
Paid time off
Paid parental leave
EEO Statement Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.