Operations Data Analyst

Employer Direct Healthcare

Dallas, Texas, United States

Dallas, Texas, United States

Über

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
About You
You use
LOGIC
in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION
is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You have the
GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep
HUMANITY
in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the
TRUTH
vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of
LIGHT
are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this
LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.
Operations Data Analyst As the Operations Data Analyst for the Outbound Program, you will support the day‑to‑day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.
Responsibilities Data Collection & Reporting
Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
Deliver daily, weekly, and monthly performance reports to the leadership team
Ensure data accuracy and consistency across all reports and tracking tools
Performance Analysis & Insights
Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
Support the leadership team with data requests, ad hoc analyses, and performance deep dives
Help translate data findings into clear, easy-to-understand summaries for leadership and non‑technical stakeholders
Flag data anomalies or performance concerns to leadership in a timely manner
Reporting Infrastructure & Process Support
Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
Identify opportunities to streamline data collection and reporting processes and recommend improvements
Document data definitions, reporting processes, and data sources to ensure consistency and continuity
Work closely with the leadership team to align reporting with program goals and performance standards
Respond to data requests from cross‑functional partners in a timely and accurate manner
Support special projects and initiatives requiring data analysis or reporting as assigned
Other duties and responsibilities as assigned
Requirements
Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
Strong attention to detail with a commitment to data accuracy and consistency
Ability to manage multiple reporting tasks and deadlines in a fast‑paced environment
Clear written and verbal communication skills with the ability to present data findings to non‑technical audiences
Eagerness to learn, grow, and take on increasing responsibility over time
Ability to work independently and collaboratively within a small, cross functional team
Knowledge of healthcare, insurance, or contact center operations a plus
Strong Candidates will
Be naturally detail‑oriented and take pride in accurate, clean, well‑organized data
Be comfortable working with large data sets and eager to develop their analytical skills in a real‑world environment
Communicate findings clearly – able to turn numbers into a story that non technical teammates can act on
Be proactive and self‑directed, taking ownership of recurring reports and flagging issues without being asked
Be excited to help establish and continuously improve reporting processes
Bring curiosity and a continuous improvement mindset to every dataset they touch
Benefits
Medical Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
#LI-MM1
Equal Employment Opportunity Statement Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.
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Dallas, Texas, United States

Sprachkenntnisse

English

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