Manager III Content Process Standards & TrainingLoyalty360 • Hyattsville, Maryland, United States
Manager III Content Process Standards & Training
Loyalty360
- Hyattsville, Maryland, United States
- Hyattsville, Maryland, United States
Über
Job Requisition 502381
Location and Address USA-MD-Hyattsville-8301 Professional Place Ste115
Store Code Continuous Improvement & Training (5174377)
Work Configuration Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville.
Job Description The Manager of PS&T Content is responsible for leading the development, implementation, and ongoing management of training materials, learning platforms, and content strategies that support organizational growth and operational excellence. This role sits within a broader training and continuous improvement team and plays a key part in driving employee capability, engagement, and performance. The manager genuinely cares about team development, leads inclusively, and empowers collaboration while applying strong business acumen, analytical insights, and systems expertise to deliver impactful learning.
Essential Job Functions
Design and maintain engaging, scalable training materials across multiple formats (digital, instructor-led, microlearning) to meet diverse learner needs.
Oversee learning management systems (LMS) and other digital platforms to ensure seamless delivery and tracking of training programs.
Manage and develop a team of content creators, instructional designers, and training specialists.
Build collaborative partnerships with subject matter experts, operations leaders, and HR to identify training needs and improvement opportunities.
Use data and learner feedback to refine content and delivery methods, applying strategic business planning principles to align training initiatives with organizational priorities.
Qualifications
Bachelor's Degree or equivalent of related work experience, or 5-7 years of related work experience.
5-7 years of experience managing a team responsible for design and implementation of training programs.
5 years experience designing training programs for a small to medium sized organization.
Proficient in Microsoft Outlook, Teams, Visio, Word, Powerpoint, SharePoint, LMS and Excel.
Ability to interpret data, identify trends, and apply insights to improve training effectiveness.
Strong written and verbal communication skills for creating clear content and stakeholder updates.
Skilled at working cross-functionally and fostering partnerships to gather input and validate content.
Ability to coach, mentor, and create an environment where diverse perspectives are valued.
Capacity to manage challenges constructively and adapt solutions to changing needs.
Proficiency in administering and maintaining LMS platforms (e.g., SuccessFactors, Cornerstone).
Experience with e-learning authoring tools (Articulate Storyline, Captivate), video editing software, and graphic design basics.
Ability to use Excel, Power BI, or similar tools for reporting and insights.
Familiarity with SharePoint, Teams, and other tools for content sharing and communication.
Understanding of how to leverage technology to streamline training delivery and track performance.
Preferred Qualifications
Lean or Six Sigma experience.
Master's degree.
Salary Range ME/NC/PA/SC: $120,960 - $181,440
IL/MA/MD/NY: $139,120 - $208,680
Actual compensation offered to a candidate may vary based on unique qualifications, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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