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Systems Administrator Project Specialist
Thomas Edison State University
- Trenton, New Jersey, United States
- Trenton, New Jersey, United States
Über
Systems Administrator Project Specialist Full Time Trenton, NJ, US
30+ days ago Requisition ID: 1420
Systems Administrator Project Specialist
X98: $65,000 – $75,000
New Jersey State Library
The New Jersey State Library, affiliated with Thomas Edison State University, connects people with information and resources through its service to NJ libraries, the state legislature and government employees, Thomas Edison State University staff and students, and registered borrowers. Thomas Edison State University provides distinctive undergraduate and graduate education for self-directed adults through flexible, high-quality, collegiate learning and assessment opportunities. One of New Jersey’s senior public institutions of higher education, the University offers associate, bachelor’s, master’s and doctoral degrees in more than 100 areas of study. At Thomas Edison State University and the New Jersey State Library we embrace a diverse and dynamic workforce that drives innovation, learner success and organizational growth. We welcome you to apply to be a part of our team.
Summary:
In this role, you will be part of a team of technicians maintaining the computer desktop/laptops and local network environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This is primarily a help desk support position, with the main area of responsibility to support the PCs, printers, software applications, and related equipment at the NJ State Library and the Talking Book and Braille Center. The successful candidate will need to become familiar with library specific applications as well as provide traditional desktop support.
Responsibilities
Provide helpdesk support to roughly 100 end users and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to end user requests received through the IT helpdesk system
Manage Active Directory and Microsoft 365 tenant
Review and respond to system-generated alerts
Maintain documentation for end users and IT staff
Install, test, and configure new hardware and software
Maintain inventory of all equipment, software and software licenses
Utilize RMM platform to deploy patches and maintain configuration compliance
Use antivirus platform to monitor and resolve malware issues
Oversee spam training platform
Manage thin clients
Manage public PCs with patron reservation system
Work on special projects as needed
Requirements
Graduation from an accredited college with a Bachelor's degree supplemented by a Master's degree in a field related to the position to be filled or equivalency as determined by the appointing authority.
3-5 years of experience providing helpdesk support to end users
Experience working with Windows 11 and Office 2024 and Office 365
Ability to work in a team environment by taking direction and feedback, communicating clearly, and documenting activities
Ability to work independently on multiple issues at once and handle overlapping timelines
Ability to communicate effectively and professionally with end users
Must possess good problem-solving skills
Preferred Experience
Windows Server 2019 and above
Exchange Server 2019/SE
ManageEngine Endpoint Central for RMM and MDM
Linux and other open source software
VMware vSphere
Office 365 and Teams Phone System
Deep Freeze
The New Jersey State Library, an affiliate of Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer
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Sprachkenntnisse
- English
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