Product Solutions Engineer, Google Ads
Google Inc.
- Chicago, Illinois, United States
- Chicago, Illinois, United States
Über
In this role, you will be at the forefront of solving issues, acting as a technical consultant and advisor for Google Ads customers. You’ll leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate effectively with audiences ranging from engineers to executives. You will improve our products and processes by identifying trends, advocating for customer needs, and owning the customer experience to drive positive change in the evolving Ads ecosystem.
Required Qualifications
Bachelor’s degree or equivalent practical experience.
Experience in either system design or reading code (e.g., Java, C++, Python).
5 years of experience troubleshooting technical issues for internal or external partners or customers.
Preferred Qualifications
Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
Knowledge and experience using Google Ads or other online advertising solutions and the media/tech landscape.
Customer‑facing experience translating technical concepts to non‑technical and executive audiences, with a customer‑first mindset and the ability to own end‑to‑end experience.
Problem‑solving experience focused on customer‑focused solutions.
Responsibilities
Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
Gain a deep understanding of Floodlight conversion modeling, AI‑powered SA360 bidding, and enterprise Ads Platforms.
Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
Develop tools and automation for better diagnostics, data fixes and debugging, either separately or in partnership with Product Engineering teams.
Improve product feature offerings by providing partner feedback to internal cross‑functional teams, including Product Management, Engineering and Business Solutions.
Analyze data and insights to create action plans that solve issues at the root cause for our top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.
US: $152,000 – $222,000 (USD) + 15% bonus target + equity + benefits.
English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Equal Employment Opportunity Google is a proud equal‑opportunity and affirmative‑action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO policy, Know Your Rights: Workplace Discrimination Is Illegal, Belonging at Google, and How We Hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Sprachkenntnisse
- English
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