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Call Quality Assurance AnalystAppleOne Employment Services • Phoenix, Arizona, United States
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Call Quality Assurance Analyst

AppleOne Employment Services
  • US
    Phoenix, Arizona, United States
  • US
    Phoenix, Arizona, United States
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Job Summary We are seeking a Call Quality Assurance Analyst in Chandler, AZ within the banking and consumer lending industry. This role is ideal for a quality-focused professional with experience monitoring customer service calls, reviewing complaint interactions, identifying risk and control gaps, and ensuring service standards are consistently met. This hybrid role offers a balanced work arrangement with both in-office collaboration and remote work. Candidates who enjoy analytical work, strong teamwork, supportive leadership, and the opportunity to build a career path in quality assurance, risk control, and financial services operations are encouraged to apply.
Key Responsibilities
Monitor and evaluate inbound and outbound customer calls, complaint interactions, transactions, and related documentation.
Review servicing processes and programs to ensure quality standards, controls, and procedures are followed.
Document quality issues, trends, and performance measures for management review.
Identify deficiencies, risk concerns, and process improvement opportunities.
Work closely with internal teams and external customers or third-party partners to support service quality needs.
Serve as a subject matter expert for quality expectations, call review standards, and operational procedures.
Compensation and Benefits
Pay rate: $23.64 per hour.
Assignment duration: 6 months, with possible extension and possible conversion.
Work location: Chandler, AZ 85286.
Work mode: Hybrid schedule with 3 days in office and 2 days remote.
Job type: Temp-to-hire.
Medical | Supplemental Fixed Indemnity | Dental | Vision | Life
Equal Opportunity Employer / Disabled / Protected Veterans
Pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
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  • Phoenix, Arizona, United States

Sprachkenntnisse

  • English
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