QUALITY ASSURANCE/TRAINING COORDINATORGEO Reentry Services, LLC • Baltimore, Maryland, United States
QUALITY ASSURANCE/TRAINING COORDINATOR
GEO Reentry Services, LLC
- Baltimore, Maryland, United States
- Baltimore, Maryland, United States
Über
Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Opportunity Employer Responsibilities Summary: The Quality Assurance/Training Coordinator serves as the coordinator for reporting, compliance, and training initiatives that apply to the contracts. These initiatives include, but are not limited to, accreditation and licensing, customer and agency-based audits and administrative and QA-based reports and coordination/tracking of internal and external training. This position works with the State QA and Training Director to collect, research, analyze and report on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement. The position further assumes specific projects that focus on improving the practices of personnel to ensure compliant operations, adherence to company standards, and customer contract conditions.
Primary Duties and Responsibilities:
The Quality Assurance/Training Coordinator actively facilitates the implementation and compliance of accreditation and licensing standards.
Actively engaged in internal and external regulatory compliance processes (ensuring preparedness for regulatory audits, contractual compliance. Conducts new hire orientation and required staff training.
The Quality Assurance/Training Coordinator conducts audits of assessments and treatment services to ensure fidelity and adherence to timeframes.
Implements Quality Assurance Tools.
The Quality Assurance/Training Coordinator adheres to the Continuous Quality Improvement Audit Schedule.
Conducts clinical file reviews to ensure regulatory compliance.
Drafts responses to variances from Audits.
Tracks and records staff productivity.
Provides training for programming staff in conjunction with the Continuum of Care Training Institute.
Maintains database for all training information and records including training logs and tracking system for internal certification process. Provides training participants with appropriate certificates. Provides management with data regarding training delivery.
Coordinates the scheduling of personnel when they need to attend GEO's initial/ongoing training and pre-service and annual training with the Maryland Department of Public Safety and Correctional Services. Maintains training records on personnel attendance. May complete necessary information to ensure the facility's compliance requirements.
Verifies that all employees' certifications are current. Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements.
Works with management to determine intermediate outcome measures in alignment with customer outcome goals. Sets internal standards, tracking methods, benchmarks and timelines for meeting the same.
Provides on-site technical assistance and coaching and provides support as needed in deficit areas.
Assists with compiling, evaluating, analyzing and reporting outcome measures to validate success of the program model.
Trains local program staff on issues of contract compliance and quality assurance.
Develops timely and accurate reports on the status of program operations for customers and executive management.
Performs other duties as assigned.
Qualifications Minimum Requirements:
Bachelor's degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required. Master's Degree preferred.
One (1) year of previous training experience including course development and project management.
Knowledge of and experience with audits such as CARF and BHA strongly preferred.
Two (2) years of evidence-based program experience preferred.
Thorough knowledge and understanding of evidence -based practices, program evaluations, behavioral management systems and quality assurance processes.
Experience in a position requiring program design and policy management.
Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
Fifty percent (50%) or more travel normally within a limited region required with some work on weekends or after hours required.
Working knowledge of criminal justice programs, policies and procedures.
Good interpersonal skills and the ability to work with a diverse group of staff, customers and clients.
Effective oral and written communication skills with internal and external contacts at all levels.
Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
Ability to use computers and the applicable software used by the department.
Must understand and be able to create spreadsheets in Excel.
Strong organizational skills.
GEO Reentry Services LLC.
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Sprachkenntnisse
- English
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