Dieses Stellenangebot ist nicht mehr verfügbar
Desktop Support Specialist – Senior
Decisionpoint Corporation
- Illinois, United States
- Illinois, United States
Über
Desktop Support Specialist – Senior
to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior‑level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments.
The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions.
This position is located at HQ SDDC, Scott Air Force Base, Illinois.
Note:
By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
Provide senior‑level desktop and endpoint support for HQ SDDC users.
Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.
Support senior leader and VIP users, including pre‑travel device checks and rapid‑response issue resolution.
Coordinate communications and computer support requirements across C4 support functions.
Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.
Support workstation imaging, deployment, refresh, and replacement activities.
Provide escalation support to intermediate help desk and desktop technicians.
Monitor and report planned, unplanned, and potential outages affecting end users.
Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.
Create and maintain SOPs, troubleshooting guides, and knowledge articles.
Provide on‑call support as required for mission‑critical senior leader or operational support needs.
Qualifications Clearance Requirement
Must hold an active
Secret clearance.
Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.
Education
High School Diploma required.
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.
Experience
Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.
Experience supporting senior executives, military leaders, or VIP customers preferred.
Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC‑enabled systems.
Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.
Technical Knowledge
Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.
Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.
Ability to coordinate across help desk, network, systems, cybersecurity, and AV/VTC support teams.
Certifications (Preferred)
DoD 8140 / 8570 certification as required by final labor category mapping.
CompTIA Security+, A+, Network+, Microsoft, ITIL Foundation, or HDI certification preferred.
Skills
Strong executive presence and customer service discipline.
Ability to resolve high‑visibility issues under time pressure.
Strong written documentation and verbal communication skills.
Ability to mentor junior support personnel and coordinate escalations.
Our Equal Employment Opportunity Policy
EEO and Aff... (Policy text continues as in original, with
tags replaced by
)
Pay Transparency Policy:
In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not... (policy text continues.)
Authorization to Share Resume and Personal Information:
By expressing your interest and submitting your resume... (policy text continues.)
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.