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Process Design Specialist
Macy's
- New York, New York, United States
- New York, New York, United States
Über
What You Will Do Process Discovery & Analysis
Conduct detailed process discovery across marketing and partner teams by:
Documenting current state workflows
Identifying inefficiencies, pain points, and variation
Capturing roles, handoffs, inputs, outputs, and decision points
Gather insights through interviews, workshops, and working sessions with stakeholders
Analyze findings for simplification, standardization, or automation
Future State Process Development
Contribute to the development of future state marketing processes
Assist in creating process maps and workflow diagrams
Document roles, responsibilities, and workflow steps
Identify where automation or AI‑enabled capabilities may support improved efficiency
Partner with stakeholders to review and refine proposed process changes
Platform & Automation Collaboration
Partner with marketing technology teams to provide process inputs that inform system workflows
Support identification of opportunities where automation and workflow improvements can be implemented
Provide documentation that helps translate process needs into system configuration
Process Documentation & Implementation Readiness
Produce structured, standardized process documentation that is clear, structured, and reusable
Support implementation planning and delivery alongside other members of the marketing transformation team
Collaboration & Continuous Improvement
Support execution of initiatives under the guidance of senior team members
Work cross‑functionally with Marketing and aligned partner teams
Incorporate feedback into process updates and improvements
Contribute to a culture of continuous improvement, standardization, and scalable ways of working
Skills You Will Need
Strong foundational process design and analytical skills, with the ability to simplify complex workflows
Experience documenting processes using mapping tools
Basic familiarity with automation and AI‑enabled workflows (e.g., intelligent routing or decision support)
Ability to collaborate effectively in cross‑functional initiatives
Basic Qualifications
2‑5 years of experience contributing to process design, business operations, or workflow optimization
Experience supporting cross‑functional initiatives
Familiarity with process documentation tools such as Visio, Lucidchart, or similar platforms
Experience working with technology or platform teams
Preferred Qualifications
Basic familiarity with marketing technology platforms or content supply chain tools (e.g., Adobe Workfront, AEM, Target)
Exposure to workflow automation and AI‑enabled process capabilities
Experience translating process designs into system, automation, or platform requirements
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule based on department and company needs.
What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Additional Benefits
Merchandise discounts
Performance‑based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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