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Lead UX Designer - Ecommerce

Floor & Decor
  • US
    Atlanta, Georgia, United States
  • US
    Atlanta, Georgia, United States

Über

This position provides strategic and executional leadership for the UX practice at Floor & Decor. The Lead UX Designer owns the UX vision and quality bar for flooranddecor.com and affiliated digital experiences, aligning design decisions to business objectives and customer needs. This role leads a team of designers, shapes design systems and processes, and serves as a senior thought partner to Product, Technology, and business leadership.
Essential Functions / Key Responsibilities
Define and steward the UX vision and strategy for flooranddecor.com and beyond, ensuring alignment with business goals and customer needs
Lead and develop a team of UX designers — setting direction, providing feedback, and creating a culture of craft and continuous improvement
Own the end-to-end research program: define the research roadmap, oversee study design and execution, and ensure insights are operationalized across the product org
Serve as the primary UX voice in executive-level conversations, presenting strategies, design rationale, and roadmap recommendations to VP and Director stakeholders
Partner with Product, Analytics, Technology, and Marketing leadership to shape priorities and integrate UX thinking early in the planning process
Oversee and evolve the design system and digital experience framework, ensuring consistency, scalability, and accessibility across all touchpoints
Establish and champion design standards, critique processes, and quality criteria across the UX team
Translate high-ambiguity business problems into clear UX strategies, frameworks, and design solutions
Lead competitive landscape analysis and emerging UX trends research to inform strategic design direction
Drive annotated design handoffs and maintain close collaboration with engineering to ensure design intent is realized in production
Participate in and guide UAT processes, establishing acceptance criteria tied to design and experience quality
Collaborate with creative, brand, and marketing teams to ensure cohesive customer experiences across digital and physical channels
Define team hiring needs and contribute to recruiting, interviewing, and onboarding new design talent
[Nice to have] Prototype motion and interaction concepts using Principle or equivalent to communicate design vision
Minimum Qualifications
6+ years of UX design experience with consumer-facing digital products, including e-commerce
3+ years of user research experience, with expertise across qualitative and quantitative methodologies
Experience leading or managing UX designers, including hiring, mentoring, and performance development
Deep familiarity with Agile/Scrum; experience embedding UX within cross-functional product teams
Exceptional communication and storytelling skills with a track record of influencing VP and C-suite stakeholders
Demonstrated ability to define and execute a UX strategy that connects to measurable business outcomes
Experience owning a design system or component library at scale
Strong analytical mindset; ability to synthesize research, analytics, and business context into design direction
Highly organized with the ability to manage team workloads, competing priorities, and executive expectations simultaneously
Preferred
Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or a related field (or equivalent experience)
10+ years of UX design experience, with a portfolio demonstrating measurable business impact across large-scale e-commerce or retail platforms
Experience building or scaling a UX practice from the ground up, including establishing team rituals, tooling, and design ops infrastructure
Deep familiarity with omnichannel retail experiences, including how digital touchpoints intersect with in-store customer journeys
Experience owning UX strategy for product discovery, search, and browse experiences in a high-SKU retail environment
Proficiency with A/B and multivariate testing platforms (e.g., Optimizely, Adobe Target) and experience using experimentation to validate design decisions at scale
Strong working knowledge of accessibility standards (WCAG 2.1 AA) and experience embedding inclusive design practices across a team
Experience defining and tracking UX-specific OKRs and reporting on design team impact to senior leadership
Prior experience in specialty retail, home improvement, or a category where product complexity (finishes, materials, dimensions) directly shapes UX decisions
Working Conditions (travel & environment)
Work in the office 4 days per week.
Yes – Up to 25%
Occasional travel to Floor & Decor warehouses (Atlanta, GA), vendor/partner sites, or industry conferences may be required.
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate
Physical/Sensory Requirements Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Benefits & Rewards
Bonus opportunities at every level
Non-traditional retail hours (we close at 7p!)
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs. annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate’s choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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  • Atlanta, Georgia, United States

Sprachkenntnisse

  • English
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