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Internet Sales Support Admin
Kia of Fort Myers
- Fort Myers, Florida, United States
- Fort Myers, Florida, United States
Über
Internet Sales Support Administrator Duties and Responsibilities
Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
Create folder and gather all information needed for the customer (i.e., VDP page and highlight all important information).
Log all customers into the CRM tool and detail notes (price, trade, promotional offers, test drive).
Follow internet checklist and CRM process.
Update daily scheduled appointments, shows & sold on Google Drive & board tab.
Follow up with the internet sales checklist department to determine if the appointment was kept and the outcome.
Schedule future contact as needed or mark as “lost sale” if no future process is needed.
Reschedule no‑show customer appointments and follow up with unsold customers.
Purify and update customer changes in the CRM database.
Generate e‑mails and text messages according to contact guidelines.
Forward any customer concerns to the appropriate department manager and follow up.
Other duties as assigned by management.
Business Development Center Sales Coordinator Requirements and Qualifications
High school diploma or equivalent.
Consistently displays a positive attitude as an Automotive Internet Sales Support Representative.
Able to work in a team environment and learn quickly.
Schedule must be flexible.
Prior experience in an internet sales call center is preferred.
Basic phone and computer skills required.
Ability to lift 25 lbs unassisted.
Job Type:
Full-time
Full‑time benefits offered
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Employee discounts
Kia and CDJR of Fort Myers is an equal opportunity employer and a drug‑free workplace.
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Sprachkenntnisse
- English
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