IT Support Engineer
J700 Group Limited
- Rossendale, England, United Kingdom
- Rossendale, England, United Kingdom
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*Company Information*
J700 Group Ltd provides IT services to clients throughout Lancashire and Manchester. As a result of rapid growth, we are looking to add to our existing technical team based in Rossendale, working remotely and at client sites.
As an IT Support Technician, your role will be a mix of working on client projects and service desk requests. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued team member.
We are looking for someone who is keen to develop and enhance their technical skills. You should be self-motivated and resourceful to manage a busy workload of projects and service desk tickets.
If you enjoy solving technical problems, developing your technical skills, and seeing projects delivered to the highest standard, we want to hear from you!
*LOCATION: *Hybrid, with regular attendance at the Haslingden, Burnley and Bury offices. There will also be client visits across Lancashire and Greater Manchester and remote working where possible
*JOB TYPE:* Full-Time, Permanent
*WORKING HOURS:* Monday to Friday, 8:30am – 5:00pm
*JOB OVERVIEW*
As the business continues to grow, the company has a fantastic new job opportunity for an IT Support Engineer to join their team.
The IT Support Engineer will provide remote technical support and onsite IT support to business clients, resolving service desk tickets, troubleshooting hardware, software, Windows, Microsoft 365 and basic networking issues.
This is a varied, remote support and client-facing role involving regular client visits across Lancashire and Greater Manchester, so applicants must hold a full UK driving licence and have access to their own vehicle. Mileage allowance is paid for client visits.
The IT Support Engineer will also support client meetings, solution recommendations, quotations and account management activity, with genuine career progression opportunities into senior technical support, account management, solutions consultancy or technical sales.
*APPLY TODAY*
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*DUTIES*
Your duties as the IT Support Engineer include:
Remote Technical Support: Provide remote IT support to business clients, resolving technical queries and service requests
Client Site Visits: Travel to client sites across Lancashire and Greater Manchester to provide onsite IT support
Service Desk: Assist with tickets, issue resolution, updates and accurate documentation
Troubleshooting: Resolve hardware, software, Microsoft 365, Windows desktop, printer and networking issues
Installations and Upgrades: Support deployments, upgrades and new system installations
Proactive Maintenance: Assist with monitoring, maintenance and improving client IT performance
Client Meetings: Attend client reviews, site visits and solution discussions when required
Technical Recommendations: Gather client requirements and assist with proposals, quotations and solution advice
Client Relationships: Build strong working relationships with clients, suppliers and internal teams
Internal Processes: Help improve onboarding, documentation standards and internal systems
*CANDIDATE REQUIREMENTS:*
*ESSENTIAL*
IT Support Experience: Previous experience in IT support, managed services or technical customer service
Microsoft 365 Knowledge: Good working knowledge of Microsoft 365 and Windows desktop environments
Networking Skills: Understanding of basic networking, hardware troubleshooting, printers and general business IT systems
Customer Service: Strong communication skills with a professional and confident client-facing manner
*Driving Licence: *Full UK driving licence *is essential* due to regular client visits across Lancashire and Greater Manchester
*Own Vehicle:* Access to your own vehicle is also essential for travelling to client sites, with mileage allowance paid
Organisation: Ability to manage priorities, workload and service requests effectively
Hybrid Working: comfortable providing remote technical support, working from office locations and attending client sites
*DESIRABLE*
MSP Background: Experience working within a Managed Service Provider environment
Client Meetings: Experience attending client meetings or supporting quotations and recommendations
Cyber Security: Understanding of cyber security best practices and secure IT environments
Backup Solutions: Knowledge of backup solutions, VoIP systems, firewalls or networking
Microsoft Licensing: Understanding of Microsoft 365 licensing
PSA And RMM Systems: Experience using PSA or RMM systems
Commercial Interest: An interest in client relationships, consultancy or technical sales
*BENEFITS*
Competitive salary based on experience
Company pension
Supportive and friendly working environment
Career progression opportunities
Exposure to a wide range of technologies and businesses
Training and development opportunities
Hybrid working opportunities
Company laptop and equipment
Mileage allowance for client visits
*Equal Opportunities Statement*
J700 Group Limited aim to be an equal opportunities employer. We are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
*NO AGENCIES PLEASE*
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
* Work from home
Application question(s):
* Do you have experience working for an MSP?
* Where do you live? Please provide the Town
* Do you have your own vehicle (car or van) ?
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Rossendale BB4 5HL
Sprachkenntnisse
- English
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