General Manager

Oversees the daily operations for a food management account. Responsible for overseeing financial and culinary accountability of the account. Manages Chef/Managers, Food Service Directors and Food Service Manager Personnel and oversees all safety and sanitation as it pertains to the account and reflects Quest's high standards.

Essential Duties and Responsibilities

• Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Demonstrates commitment to Quest vision, values and missions through actions on a daily basis.
• Manage staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback, and corrective action.
• Oversee that the chef/managers consistently maintain high food quality and service levels in accordance with Quest standards.
• Lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.
• Interact with clients on a daily basis and maintain excellent client relationships through open and honest dialogue.
• Stay abreast of the competition by analyzing quarterly market analysis and consistent research of menu trends.
• Provide financial expertise in overseeing management of Food, Labor and Direct costs.
• Educate client with monthly meetings with transparent financials. Identify and mentor next level personnel to grow with company and develop career paths, including training schedules.
• Hold managers accountable for food, labor and direct cost controls and control expenditures for the account.
• Manage account's marketing strategy programs to increase sales growth.
• Manage accountability of staff using goal setting and performance management process.
• Manage costs on all recipes.
• Oversee and accountability of all purchases and inventory levels.
• Oversee all menus.
• Work in conjunction with the Chef/Manager, Food Service Director and Food Service Manager to anticipate trends and roll out new concepts and ideas.
• Maintain Quest's high standards by managing customer service and exceed our client's expectations through delicious food and gracious hospitality.
• Motivate management to consistently thrive to keep the account(s) fresh and exciting.
• Maintain account in compliance with SOP standards and HACCP standards.
• Follow HACCP guidelines to ensure safe food practices.
• Follow all Quest policies and food safety guidelines.