Leasing Manager

Blue Heron Living is looking for an experienced leasing manager to lease apartments, retain residents, market the property, and handle administrative and financial responsibilities for the assigned property. The leasing manager is responsible for overseeing the property in the absence of the property manager/assistant manager. Experience as a leasing manager is required. Must be proficient in social media and marketing.

Essential duties and responsibilities include:

• Performing all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing the sale by obtaining a rental application and a deposit.
• Following the company's procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Ensuring the success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads.
• Recording resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
• Keeping market surveys of competitor rates up to date at least monthly and visiting competitors at least every six months.
• Setting monthly leasing goals.
• Reporting monthly work schedules of leasing team.
• Completing all RAM training in the time frame specified.
• Reviewing monthly financial reports and supporting data with property manager.
• Maximizing gross rent and minimizing vacant and delinquent rent loss.
• Calculating daily rent, prorate charges, late fees, and percentages (multiplication, division, addition, and subtraction skills necessary).
• Bookkeeping responsibilities.
• Demonstrating customer service skills by treating residents, coworkers, supervisors, and vendors with respect, and answering questions in a calm and open manner from coworkers and residents. Responding sensitively to concerns/complaints and exhibiting a sense of urgency.
• Acting as the on-site manager in the absence of the property manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the property in compliance with company policies, procedures, and business practices.
• Motivating the leasing consultants and giving consistent verbal and written feedback.
• Training and developing subordinates (providing on-the-job training and schedules company training).

Education and experience required include:

• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc., and assisting in efficient operations.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and E Site.
• Basic understanding of landlord/tenant laws and applications, familiarity with FAA lease and addendums, fair housing/ADA regulations and applications, OSHA & EPA requirements for property management industry.
• High school degree or equivalent required, college degree preferred.
• Four years prior experience in property management or in a related industry preferred.
• Legal authorization to work in the United States.

Licenses or certifications preferred include:

• Valid driver's license is required.
• Ability to earn future designations as required by industry standards.

RAM Partners, LLC is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email the talent acquisition partner at talent@rampartnersllc.com. RAM Partners, LLC is a drug-free workplace.