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Systems Administrator - Casino Application
Fusion HCR
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
Position: Casino Systems Support Technician
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview Fusion HCR is seeking a Casino Systems Support Technician to support critical casino systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands‑on experience supporting casino floor applications, gaming systems, kiosks, player systems, and related operational technologies within a casino environment.
The focus of this role is day‑to‑day support, troubleshooting, device setup, system maintenance, and coordination with vendors and internal IT teams to ensure casino operations remain stable and fully functional in a 24/7 environment.
Key Responsibilities Casino Systems Support
Provide day‑to‑day support for casino systems and gaming‑related applications
Troubleshoot system issues involving casino floor technologies, kiosks, player systems, and supporting hardware
Support connectivity, configuration, and operational issues across gaming environments
Assist with system installations, upgrades, replacements, and maintenance activities
Respond to incidents and outages impacting casino operations
User & Operational Support
Provide Tier 1 / Tier 2 support for casino operations and gaming staff
Assist with user access, permissions, and system configuration
Support onboarding and setup of new devices and gaming system components
Respond to onsite support requests in a timely and professional manner
System Maintenance & Stability
Monitor casino system performance and elevate issues when needed
Assist with software updates, patches, and system changes
Ensure maximum uptime across a 24/7 casino environment
Maintain documentation for issues, resolutions, and operational procedures
Vendor & Team Collaboration
Work closely with gaming vendors and internal IT teams to resolve system issues
Coordinate troubleshooting efforts with third‑party casino system providers
Support integrations between casino systems and back‑end operational platforms
Qualifications Required Experience
Experience supporting casino systems within a gaming environment
Experience in helpdesk, desktop support, or field support roles
Strong troubleshooting skills across hardware, software, and operational systems
Ability to work in fast‑paced, customer‑facing casino environments
Technical Skills Experience supporting or working with casino systems such as:
Aristocrat Systems
Bravo
IGT
Everi
NRT
Genesis
Additional technical experience with:
Hardware support (kiosks, terminals, printers, scanners, peripherals)
Basic networking and connectivity troubleshooting
User access and device configuration
Nice to Have
Gaming or casino industry experience
Exposure to Active Directory or endpoint management tools
Experience supporting casino floor operations in a 24/7 environment
Additional Requirements
Must be able to pass a gaming background check
Comfortable working onsite in a casino environment
Ability to move between locations on property as needed
Open to occasional after‑hours, weekend, or holiday support as required by operations
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Sprachkenntnisse
- English
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