Product Manager

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Technology Unit is dedicated to supporting network infrastructure, enhancing cybersecurity posture, managing both internal and external applications, and technology project oversight, among other responsibilities. We are committed to delivering exceptional service, ensuring that our solutions align with the business needs of our partners both within and outside the agency. To fulfill this commitment, we meticulously analyze all requests to ensure that optimal requirements are gathered, and there is strict adherence to established policies The SBS Project Management Office in the Technology Unit is seeking a talented and highly skilled Product Manager to be a bridge between internal teams, working closely with them to gather requirements, define workflows, and ensure we meet our goals. The Product Manager will also lead, manage, and organize projects for internal divisions within SBS.

Project and Program Management -Analyze, record and track progress toward key objectives and the timelines, scopes and resource requirements of multiple, interdependent initiatives. -Develop, coordinate, prepare, and help implement project plans. -Ensure establishment and adherence to project timelines, outline resources required for successful implementation of initiatives, and monitor results to ensure goals are met. -Ensure role and responsibility expectations are being met from business units and inter-agencies collaboration. Business requirement gathering -Demonstrate consistent, sound, independent decision-making and an aptitude for producing thorough, accurate, and clear documentation of business needs. -Review functional specifications and advise on difficult to resolve operations and technological issues and perform and oversee the documentation of requirements and specifications for systems. -Collect, map, analyze and document business process dependencies within and between Agencies and understand how those processes connect to end-user interactions with SBS or the City. Technology solutions review -Collaborate with technology staff both within NYC SBS and NYC OTI, along with other city agencies, to review proposed technological and operational solutions and ensure that they create maximum positive impact on user experience. -Provide data and analysis support during procurement, requirement gathering, and user testing phases of development. Collection and synthesis of data -Assist with the collection, documentation, analysis and reporting of relevant metrics to inform continuous process and systems improvements. -Assist with the production of various performance and management reports using data from multiple agency systems.