Desktop Support Analyst - HannibalMark Twain Behavioral Health • Hannibal, Missouri, United States
Desktop Support Analyst - Hannibal
Mark Twain Behavioral Health
- Hannibal, Missouri, United States
- Hannibal, Missouri, United States
Über
Mark Twain Behavioral Health is seeking a full-time DESKTOP SUPPORT ANALYST for our HANNIBAL COMMUNICATIONS DRIVE location. This full-time salaried position offers competitive pay and full benefits. Consider joining our MTBH Team! We offer a supportive culture of appreciation and a strong emphasis on the health and well-being of our team.
The Desktop Support Analyst provides technical support and troubleshooting services to all MTBH employees by diagnosing, resolving, and documenting hardware, software, network, and other technical issues. This role supports computer systems, peripherals, and applications to ensure efficient and uninterrupted IT service delivery. This is an in-office position and will have occasional travel to different work sites as needed.
Role Responsibilities
1. Provide timely technical support via phone, email, remote tools, or in‑person to resolve computer system, software application, connectivity, and peripheral device issues.
2. Diagnose, troubleshoot, and resolve hardware and software problems, including operating system issues and application errors.
3. Install, configure, and maintain computers, printers, mobile devices, and related peripherals.
4. Assist end users with software installations, updates, patches, and system configurations.
5. Document support requests, solutions, and procedures within the organization’s ticketing system.
6. Perform workstation setup and deployment to standardize workstation configurations.
7. Communicate effectively with users to explain technical solutions in a user‑friendly manner.
8. Collaborate with IT team members to elevate complex issues and implement long‑term improvements.
Qualifications
Associate’s or Bachelor’s degree in Computer Science, Information Technology, OR relevant experience.
Desktop support, help desk, or technical support environment experience is preferred.
Proficiency with Windows and/or macOS operating systems and desktop environments.
Experience installing and troubleshooting hardware, software, and network connectivity issues.
Familiarity with Active Directory, account management, and basic network protocols is a plus.
Experience with remote support tools and ticketing systems preferred.
Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), ITIL Foundation.
Strong customer service orientation with excellent communication skills.
Effective problem‑solving and analytical abilities.
Ability to prioritize multiple tasks and work under minimal supervision.
Team‑oriented attitude and willingness to learn emerging technologies.
Submit cover letter and resume to: Brad Hudson Information Technology Director Mark Twain Behavioral Health 154 Forrest Drive Hannibal, MO 63401
Join Our Team We offer excellent compensation and benefits including health insurance with a company‑paid premium for the employee, Health Savings Account with annual employer contribution, 403b retirement plan with annual employer contribution; employee wellness program with financial support for healthy lifestyle, an interest in work/life balance that includes generous amounts of paid time off plus 11 paid holidays each year, educational funds and time allowance for professional development, amazing teammates, strong emphasis on health and wellbeing and positive work environment, celebrations of employee appreciation, focus on core company values of compassion, excellence, innovation, integrity, respect, teamwork and wellness, with opportunities to contribute to the lives of others and help people be well.
Mark Twain Behavioral Health is an equal opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other characteristic protected by law in any of its services, activities, or operations.
Locations MTBH 154 Forrest Drive Hannibal, MO 63401 Phone: 573-221-2120 Fax: 573-221-4380
MTBH 105 Pfeiffer Avenue Kirksville, MO 63501 Phone: 660-665-4612 Fax: 660-665-4635
MTBH 1119 S. Missouri Street Suite E Macon, MO 63552 Phone: 660-395-9114 Fax: 660-395-9115
MTBH - Recovery 146 Communications Drive Hannibal, MO 63401 Phone: 573-248-1196 Fax: 573-248-1259
National Suicide Prevention Lifeline - Call or Text: 988
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Sprachkenntnisse
- English
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