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Über
The
Desktop Support Specialist provides Tier 1 (intermediate level) maintenance and support for CPS Energy desktop and laptop computers. Responsibilities include identifying and resolving customer issues, installing and configuring hardware/software, and ensuring reliable functionality of supported devices. This role requires strong troubleshooting skills, customer service, and the ability to adapt to changing technologies and business nee ds.
Key Responsibilities
U npack and configure hardware for desktops, laptops, and peripherals Provide end-user training on device and software functionality Document troubleshooting guides and installation procedures Relocate equipment including desktops, laptops, and peripherals Research and develop solutions for new technical problems Document interactions in the ticketing system Maintain technical skills through independent research Required Qualifications
Ass ociate degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field; or equivalent IT technical experience Experience with PC installation, configuration, and troubleshooting Basic knowledge of PC networking concepts and Windows Active Directory Familiarity with LCD projectors and monitors Knowledge of printer and plotter setup and maintenance Experience supporting Microsoft Office products (Word, PowerPoint, Excel, Visio, Project) Strong analytical, problem-solving, and communication skills Ability to work rotating schedules, including adapting to changing business needs Ability to distinguish colors for identifying electronic components and wiring
Preferred Qualifications
Relevant IT certifications Experience supporting utility construction and maintenance environments Certifications
No
specific certifications required; CompTIA A+, Network+, or Microsoft certifications preferred
Sprachkenntnisse
- English
Hinweis für Nutzer
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