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Technical Account Manager (TAM) - Solutions Architect and AM
Binyod
- Houston, Texas, United States
- Houston, Texas, United States
Über
Bonus based on performance
Competitive salary
Paid time off
Training & development
Position Summary The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:
50% Technical Design / Pre-Sales Engineering
30% Account Management / Client Retention
20% Solution Selling / Deal Development
The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.
Key Responsibilities I. Technical Solution Architecture (50%)
Conduct walkthroughs and technical assessments
Design Div 27/28 solutions: Cabling, AV, paging, Wi‑Fi/VoIP networks, access control, surveillance
Prepare scopes of work, risers, BOMs, diagrams
Standardize classroom AV and security packages
Support RFP responses
Work with operations on design handoff and feasibility
II. Account Ownership (30%)
Serve as the single point of contact for assigned accounts
Maintain long‑term relationships with IT directors, principals, and facilities teams
Conduct quarterly reviews, check‑ins, and site evaluations
Track project progress and coordinate resolutions (non‑technical)Ensure client satisfaction and build trust
III. Solution Selling (20%)
Identify new needs, expansions, and upgrades
Present solutions in clear, simple language
Assist with pricing, proposals, and technical quoting
Influence decision‑making with expert‑level knowledge
Drive revenue from assigned accounts
Ideal Candidate Profile This hybrid role requires:
Strong technical background
AV systems
Structured cabling
Surveillance and access control
Networking principles
TIA/BICSI standards
Strong client‑facing soft skills
Presenting
Documenting
Managing expectations
Negotiating
Educating school staff
Experience in one of these roles:
Lead Technician ready for a commercial‑facing role
Pre‑Sales Engineer wanting account ownership
Solutions Architect wanting more client engagement
Technical Account Manager from an AV/security integrator
KPIs
Accuracy of designs
Account retentionRevenue growth from existing accounts
Customer satisfaction (CSAT)
Low rate of change orders
Pipeline won with TAM involvement
Compensation Strategy (Competitive for Houston Market)
Base Salary – competitive base salary based on certifications and experience
Commission – tiered commission structure based on gross profit
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Sprachkenntnisse
- English
Hinweis für Nutzer
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