Director, Product Development - Timekeeping

Salary Range: $183,342-$216,403

Department: Information Technology

Supervisor: Deputy Chief, Technology Officer, Corporate Systems Products

Location: 2 Broadway, New York, NY 10004

Hours of Work: 9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.

MTA IT's Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.

This role is responsible for overseeing the development of product lifecycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess knowledge in an IT discipline critical to IT operations and a broad understanding of related domains (e.g., AI/ML, cloud services, cyber security, penetration testing, architecture, etc.).

This premium technical role demands a high level of expertise and precision, as it involves leading cutting-edge projects, solving complex technical challenges, and ensuring the delivery of premium quality solutions that meet stringent performance and reliability standards. This position requires a proactive approach to innovation, a commitment to continuous improvement, and the ability to inspire and mentor a team of skilled professionals to achieve excellence in their technical endeavors.

The role is responsible for directing interdisciplinary teams assigned to design, develop, and maintain one or more product lines. This includes a range of products critical to IT operations, including, but not limited to:

• Corp Finance/ Capital Planning & Budget
• Legal, Risk & Safety
• Enterprise Asset Management
• Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
• Employee Experience
• Platforms/Back-End Operations/DBA
• Bus & Paratransit
• Scheduling Crew Pick
• Transportation Intelligent Systems, Train Control
• B&T Products
• Customer Experience
• Revenue Fare Collections

Premium Role Responsibilities May conduct one or multiple of the responsibilities listed below in the IT discipline:

• Possesses knowledge in an IT discipline critical to IT operations and a broad understanding of related domains (e.g., AI/ML, cloud services, cyber security, penetration testing, architecture, etc.).
• Researches and implements new leading market practices.
• Standards to inform the strategic direction of key IT disciplines such as AI/ML, cloud services, cyber security, penetration testing, architecture, etc.
• Possesses knowledge of UX principles to guide the development of products that provide a seamless and intuitive user experience.
• May collaborate with the cybersecurity team to conduct penetration testing and manage White Hat operations to safeguard our software assets.
• May contribute to the design and implementation of machine learning models and AI strategies to enhance our transportation computing offerings.
• May assist in the development and management of cloud-based infrastructure, ensuring scalability, security, and performance.
• Works closely with senior management to execute software development projects that align with the company's strategic goals.
• May support the software engineering teams, advocating for best practices in coding, testing, and continuous integration/deployment.

Core Role Responsibilities

• Oversees the product vision and strategy being implemented into the product development team's work.
• Reviews and oversees potential identified and unidentified risks to the product. Supports the development of mitigation strategies.
• Develops the budget for product initiatives. Oversees that product initiatives are completed on time and within budget.
• Leads and manages through change, including the ability to adapt to shifting priorities and market conditions.
• Translates strategies and policies into operational plans, ensuring alignment with company objectives.
• Directs IT teams, fostering professional growth and ensuring adherence to best practices.
• Delivers monthly or quarterly results, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Oversees team compliance with governance processes and adherence to technology architectures and methodologies.
• Develops and monitors system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Contributes to or influences the strategic direction of one or more disciplines within IT.
• Directs day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget.
• Oversees product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement.
• Records metrics on the sustainability, viability, and quality of delivered products within agreed service targets.
• Monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies.
• Oversees team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.
• Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance.
• Identifies, assesses, and mitigates risks. These risks may arise from numerous sources (e.g., financial instability, legal obligations, strategic management mistakes, and unforeseen incidents).
• Ensures program/portfolio/product and personnel adhere to all organizational policies and procedures, as well as any relevant laws and regulations, including MTA standards, ethical policies and guidelines. Performs periodic recertifications of devices and user usage.
• Establishes and monitors metrics for organizational performance to ensure alignment with MTA's objectives. Responsible for maintaining dashboards, deploying tools for service optimization, and overseeing usage to enhance monitoring effectiveness.
• If applicable, identifies and selects vendors and products to be standardized by MTA, and orchestrates the establishment of contracts for their initial purchase and continued procurement. Collaborates with MTA IT Finance, technical teams, Legal, Procurement, specific MTA agency personnel, and vendors to establish contractual agreements and distribution protocols.
• Performs other duties and tasks as assigned.
• Observing the work performed by the contractor.
• Reviews invoices and approves them if the work meets contractual standards.
• Addresses performance issues with the contractor when possible.
• Escalates issues to other parties as needed

• Education: Bachelor's Degree or related fields or equivalent experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Experience: Minimum of 8 years of relevant experience with a minimum of four years supervisory/management experience

• An expert with a deep understanding of technology.